CLINTON D
Chennai
Summary
To seek a position in an organization, where I can use my best of my knowledge, skills and also broaden it for self as well as Organization welfare.
Over 10 years of progressively challenging experience in Retail Banking in Branch Operations and sales with the ability to work independently and in teams to meet business deliverables with a result oriented approach Played a role of felicitator between Client and Business Teams Have wide knowledge and experience on Banking process, concepts and knowledge in financial markets. Ability to adopt and react quickly in a high pressure, fast-paced environment. Effective communicator with excellent skills in making Business Presentations, Documentation, writing and developing Business Reports.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
DBS BANK INDIA LTD
Chennai
02.2023 - Current
- Maintained accurate records of financial transactions.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Prepared monthly reports on branch performance metrics.
- Resolved customer complaints in a timely manner.
- Coordinated customer service initiatives and staff training.
- Provided guidance on best practices for handling difficult customers or situations.
- Performed routine audits of branch operations to identify areas for improvement.
Deputy Manager
Axis Bank
Chennai
09.2020 - 01.2023
- Working as a Branch Relationship Officer, Handling 200 Unique Customer group with a total book size of 6.5 crore
- Responsible for deepening the Customer relationship and to enhance the business productivity
- Frequent interactions with the customer for accessing their banking requirements
- Analyzing, reviewing the portfolios of the customers and providing Financial Planning & Investment Advises with various investment products to the customers with the help Wealth Advisory Tool
- Taking care of the customers asset needs (Personal Loan, Home Loan, Mortgage Loan, Gold Loan, Auto Loan, and Business Loan) and positioning the right product to suit his financial need
- Also act as the support staff for the credit card and unsecured loans collection team to liaise with the HNI customers and regularize the accounts
- Ensuring administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, Deposits, account opening and customer service with a team of tellers and customer service officers
- Ensuring all customer complaints and issues are resolved maintaining high service standards
- Ensuring growth in account balances and achievement of aggregate cross selling points targets
- Ensuring maintenance of cash balance as per cash retention limit
- Control and monitor leakage of income, office accounts and anti-Money laundering
- Ensuring compliance with banking rules, regulations and procedures review vault register and overdue management
- Review Branch operation reports and track exceptional transactions
- Handle internal and external audit process and attend audit queries immediately
- Ensuring that all customer service officers are adequately trained on the products, process and various policies of the bank
Senior Officer
IDFC FIRST Bank
Chennai
06.2019 - 09.2020
- New Acquisition of Current Account & Savings Account and Third Party Products
- Responsible for deepening the Customer relationship and to enhance the business productivity
- Frequent interactions with the customer for accessing their banking requirements
- Analysing, reviewing the portfolios of the customers and providing Financial Planning & Investment Advises with various investment products to the customers with the help Wealth Advisory Tool
- Taking care of the customers asset needs (Personal Loan, Home Loan, Mortgage Loan, Gold Loan, Auto Loan, and Business Loan) and positioning the right product to suit his financial need
- Also act as the support staff for the credit card and unsecured loans collection team to liaise with the HNI customers and regularise the accounts
- Ensuring the customer’s requirements are met within in the TAT
Assistant Manager
Kotak Mahindra Bank
Chennai
03.2015 - 06.2019
- New Acquisition of Current Account and Third Party Products
- Responsible for deepening the Customer relationship and to enhance the business productivity
- Frequent interactions with the customer for accessing their banking requirements
- Analysing, reviewing the portfolios of the customers and providing Financial Planning & Investment Advises with various investment products to the customers with the help Wealth Advisory Tool
- Taking care of the customers asset needs (Personal Loan, Home Loan, Mortgage Loan, Gold Loan, Auto Loan, and Business Loan) and positioning the right product to suit his financial need
- Also act as the support staff for the credit card and unsecured loans collection team to liaise with the HNI customers and regularise the accounts
- Ensuring the customer’s requirements are met within in the TAT
Skills
- Cash handling expertise
- Business development expertise
- Relationship building
- Branch operations management
- Customer service
- Client relationship management
Certification
- Certified in IRDA life insurance examination
- Certified in NISM mutual Fund examination
Academicchronicle
- MBA Human Resource Management, 2022, First Class, Madras University, Chennai, Tamil Nadu
- B.com General, 2014, First Class, Arignar Anna Arts & Science College, Vellore, Tamil Nadu
- Higher Secondary Certificate, 2011, First Class, Govt Higher Secondary School, Akkur
- Secondary School Leaving Certificate, 2009, First Class, St. Thomas Higher Secondary School, Chennai, Tamil Nadu
Hobbies and Interests
- Reading Books
- Cricket
Personal Information
- Date of Birth: 12/05/94
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Tamil
Disclaimer
I hereby declare that all the furnished above is true and best of my knowledge.
Timeline
Branch Operations Manager
DBS BANK INDIA LTD
02.2023 - Current
Deputy Manager
Axis Bank
09.2020 - 01.2023
Senior Officer
IDFC FIRST Bank
06.2019 - 09.2020
Assistant Manager
Kotak Mahindra Bank
03.2015 - 06.2019