Colin Michael
Pune
Summary
As a dedicated and resilient professional, I thrive in challenging environments and am committed to achieving excellence in all tasks. With a strong work ethic and a passion for what I do, I consistently deliver results and tackle obstacles head-on. Integrity is at the core of my values, and I strive to uphold honesty and fairness in every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Campaign Execution Representative/Customer Success Specialist
Digitalzone
Pune
06.2023 - Current
- Launch the campaigns as per the client requirements, communicate with Customer Success
- Brief the relevant team about the campaign, and make sure the campaign is running as per the client requirements
- Keeping track of the delivery dates and making sure the campaign is delivered in full within the end date
- Compiled reports and evaluated data in Excel, extracting key insights
- Developed PowerPoint presentations based on data analysis
- Collaborated with Customer Success, Sales, and clients to gather growth insights
- Facilitated communication between clients, Sales, Customer Success, and Operations for data needs
- Researched industry trends, benchmarks, and competitor analysis to inform decision-making
Sr. Executive Account Management/MIS
XDBS
Pune
10.2019 - 06.2023
- Conducted data analysis, modeling, and formatting for campaign insights
- Ensured compliance with job titles, domain limits, and suppression criteria
- Collaborated with campaign managers for coordination and updates
- Managed client accounts and maintained progress trackers
- Generated delivery files, shared reports on rejected leads, and delegated tasks to team members
Data Entry
Core Flex Solutions
Pune
11.2017 - 01.2019
- Efficiently managed incoming calls and ensured accurate data logging
- Optimized workflow through effective call routing and data analysis
- Provided oversight to team operations
- Generated comprehensive reports to enhance efficiency and customer satisfaction
Education
B. Com -
St. Vincent College of Commerce
Pune, Maharashtra06.0218
Skills
- Project Management
- Communication Skills
- Attention To Detail
- Time Management
- Problem-Solving
- Collaboration and Teamwork
- Customer-Centric Focus
Certification
- Management Information System, 04/01/21, 06/01/21
- Transfer & Re-designation Letter into Account Management (XDBS)
Languages
English
First Language
Hindi
Proficient
C2
Marathi
Advanced
C1
Tamil
Proficient
C2
Timeline
Campaign Execution Representative/Customer Success Specialist
Digitalzone
06.2023 - Current
Sr. Executive Account Management/MIS
XDBS
10.2019 - 06.2023
Data Entry
Core Flex Solutions
11.2017 - 01.2019
B. Com -
St. Vincent College of Commerce