Collin Fernandes
Rua dos Lusiadas N-4 Povoa de Santa Iria,Portugal
Summary
Results-driven IT Manager with 20+ years of experience overseeing IT operations, infrastructure, cloud services, and cybersecurity in complex, fast-paced environments. Proven ability to deliver measurable cost savings—including a 60% reduction in IT spend—through process optimization, automation, and strategic vendor management. Skilled in leading cross-functional teams, managing multi-cloud environments (AWS, VMware, hybrid), and ensuring high availability, security, and compliance across the enterprise. Strong background in ERP implementation, disaster recovery planning, and IT service delivery. Known for aligning technology initiatives with business needs, improving operational efficiency, and building scalable, reliable IT environments that support organizational growth.
Overview
21
21
years of professional experience
Work History
General Manager, Information Technology
Healthspring– Family Health Experts
Mumbai, India
02.2024 - 12.2025
- Architect and execute the organization-wide IT strategy, aligning technology investments with business goals and healthcare compliance requirements.
- Led and delivered multiple security compliance and business improvement projects, enhancing operational efficiency and reducing security risk exposure.
- Spearheaded the organization’s transition to fully paperless business processes, driving automation across clinical and administrative workflows.
- Achieved a 60% reduction in the overall IT budget through vendor renegotiation, infrastructure consolidation, and process automation while maintaining SLA targets.
- Established IT governance frameworks and KPIs, enabling data-driven decision-making across departments.
- Collaborated with C-suite stakeholders to define the 3-year digital transformation roadmap for the healthcare group.
Senior Manager, Information Technology
Shaze Luxury Retail Pvt. Ltd
Mumbai, India
09.2017 - 02.2024
- Served as the primary IT business partner for executive stakeholders, ensuring alignment between technology delivery and business strategy across retail operations.
- Led full-lifecycle implementation of Ginesys ERP, Warehouse Management System, and Brown Tape E-Commerce Management System, integrating omnichannel retail operations.
- Managed and optimised AWS Cloud infrastructure supporting e-commerce, POS, and back-office business operations, achieving high availability and performance.
- Developed talent capabilities within the IT team, building internal knowledge assets, and succession pipelines to ensure long-term operational resilience.
- Established IT vendor management processes, reducing third-party costs, and improving SLA performance by 30%. Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs.
- Oversaw the design and deployment of robust cybersecurity measures, mitigating risks and safeguarding critical data. Implemented Zero Trust across the services.
Information Technology Project Manager
IT Mantra TechIntellect Pvt Ltd
Mumbai, India
05.2016 - 09.2017
- Developed and implemented enterprise-wide IT policies and best practices, standardizing operations across client engagements and improving delivery quality.
- Managed a high-volume team of 150 field engineers, conducting performance evaluations, career development planning, and operational oversight.
- Facilitated strategic customer meetings focused on manpower planning, resource allocation, and service level reviews for enterprise clients.
- Designed and implemented a VMware private cloud environment, improving infrastructure scalability, resource utilization, and business continuity.
- Streamlined project management workflows, reducing delivery cycle time and improving on-time project completion rates.
Manager, Information Technology
National Bulk Handling Corporation Pvt. Ltd
Mumbai, India
08.2015 - 05.2016
- Engaged stakeholders across business units to ensure effective IT service delivery and project execution aligned with organisational priorities.
- Led the implementation of private cloud infrastructure and compliance initiatives, enhancing data security and system reliability.
- Supported change management across multiple in-house enterprise applications, ensuring smooth transitions with minimal operational disruption.
- Participated in and completed regular mandatory bank audit and accounting training to enrich skills and apply best audit practices.
IT Manager & Solution Specialist
Neoteric Infomatique Limited
Mumbai, India
04.2010 - 07.2015
- Developed and enforced IT policies and best practices, streamlining operations and improving consistency across the organization.
- Oversaw end-to-end IT infrastructure management including cost analysis, productivity improvement initiatives, and technology lifecycle planning.
- Administered domain management, Group policies, web hosting, and email systems with Spam controller, ensuring seamless day-to-day business operations.
- Deployed and managed Firewalls, Storage, Endpoint security, and Surveillance maintaining 99.9% Uptime.
- Implemented centralized backup solutions, ensuring data integrity and rapid recovery capabilities aligned with business continuity.
- Resolved customer issues and complaints with quick-thinking problem-solving.
System Administrator
BP Ergo Ltd
Mumbai, India
03.2005 - 04.2010
- Administered Active Directory, Group policy objects (GPOs), enhancing system security and access management for over 1000 users.
- Installed, configured, and maintained Windows Server 2003 and 2008 environments, ensuring high availability and operational efficiency.
- Managed IT asset lifecycle and ensured AMC (Annual Maintenance Contract) compliance for all client and server hardware, maintaining operational integrity.
Education
Bachelor of Science - Physics
Sabarmati University
Ahmedabad, India01-2014
Diploma of Higher Education - Hardware & Networking
CMS
Mumbai, India01-2012
Certificate of Higher Education - Science
St. Thomas Jr. College
Mumbai, India01-2003
Certification & Training
Mumbai, IndiaSkills
- IT Strategy & Leadership: IT Governance, Digital Transformation, Budgeting & Cost Optimisation, Vendor Management, Stakeholder Engagement, Team Leadership (150 engineers)
- Cloud and Infrastructure: AWS Cloud, VMware Private Cloud, Microsoft 365, Active Directory, Windows Server 2025, Network Administration, and Enterprise Storage
- Security and Compliance: Endpoint Security, Firewall Management, Data Backup and Disaster Recovery, Security Compliance Frameworks, and Zero Trust
- Enterprise Applications: ERP Implementation (Ginesys, Navision), Warehouse Management Systems(Vinculum), E-Commerce Management (Brown Tape), and CRM(ZOHO)
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Passport No. U4640814
Spain Resident Visa available (3 Years)
Timeline
General Manager, Information Technology
Healthspring– Family Health Experts
02.2024 - 12.2025
Senior Manager, Information Technology
Shaze Luxury Retail Pvt. Ltd
09.2017 - 02.2024
Information Technology Project Manager
IT Mantra TechIntellect Pvt Ltd
05.2016 - 09.2017
Manager, Information Technology
National Bulk Handling Corporation Pvt. Ltd
08.2015 - 05.2016
IT Manager & Solution Specialist
Neoteric Infomatique Limited
04.2010 - 07.2015
System Administrator
BP Ergo Ltd
03.2005 - 04.2010
Bachelor of Science - Physics
Sabarmati University
Diploma of Higher Education - Hardware & Networking
CMS
Certificate of Higher Education - Science
St. Thomas Jr. College
Certification & Training