ASHWANII SIINGH

Led Nexus Shantiniketan Mall, Bengaluru, a landmark large-format retail destination of approximately 10 lakh sq. ft. built-up area, 6 lakh+ sq. ft. GLA and 4 lakh+ sq. ft. average carpet area, with a diverse portfolio of 143+ brands including anchors, vanilla stores, kiosks and leading national/international retail brands.

Accountable for steering the complete mall business and P&L ecosystem, translating the asset's scale, brand portfolio and customer proposition into an annual business of approximately ₹1,200 Cr, supported by 1 Cr+ annual footfalls. Responsible for driving the centre's overall commercial strategy, revenue growth, profitability, leasing, tenant mix, retailer performance, marketing, customer experience and operational excellence.

As Centre Leader, spearheading a high-performance, cross-functional organisation across Operations, Leasing, Marketing, Finance, Engineering, Facilities, Security, Housekeeping, Parking and Customer Experience, while building strong strategic relationships with key retailers, brands, business partners and senior stakeholders.

Maximised asset productivity and long-term value creation through strategic tenant-mix optimisation, revenue diversification, space monetisation, retailer sales performance, customer-led initiatives, cost optimisation and data-driven business reviews, positioning centre among top three malls in Bengaluru and within Nexus portfolio.

Leadership Mandate:
₹1,200 Cr+ Annual Business | 10 Lakh Sq. Ft. Built-up Area | 6 Lakh+ Sq. Ft. GLA | 4 Lakh+ Sq. Ft. Carpet Area | 143+ Brands | 1 Cr+ Annual Footfalls | P&L Ownership | Retail Leasing | Asset Monetisation | Revenue & Profitability | Strategic Retailer Management | Customer Experience | Mall Operations

Steered end-to-end business operations of 9 lakh sq. ft. mall, managing 3.50 lakh sq. ft. of retail space and 1.50 lakh sq. ft. of office space, leading 100+ brands and achieving ~4 lakh annual footfalls, resulting in average annual revenue of ₹300 Cr.

Oversaw centre strategy, P&L, marketing planning, execution, and revenue growth while enhancing retailer engagement, improving customer experience, and driving operational excellence.

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.

Managed 21.57 lakh sq. ft. multi-asset portfolio across three properties, including malls, office spaces and service/studio apartments, focusing on enhancing business performance, streamlining operations, optimising revenue and improving asset productivity.

• Led daily operations to achieve key business objectives.
• Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
• Coordinated services for facility daily upkeep and long-term preventive maintenance.

Strategic Centre Director with end-to-end ownership of a 6 lakh sq. ft. mall with 3.23 lakh sq. ft. carpet area, driving an average annual business of approximately ₹450 Cr and 72 lakh+ annual footfalls. Led the complete centre ecosystem across P&L, revenue maximisation, leasing, tenant mix, marketing, retailer performance, customer experience and operational excellence, with a strong focus on profitability and asset productivity.

• Owned business planning, budgeting, and P&L performance, driving revenue growth and quarterly business objectives while enhancing operational efficiency.
• Maximised revenue generation from retail leasing, F&B, kiosks, parking, and other commercial assets, optimising overall asset performance.
• Leasing & Retailer Strategy: Led lease negotiations, closures, renewals, tenant mix, agreements, fit-out/de-fit, handovers and collections, while building strategic retailer relationships.
• Directed ATL, BTL, CRM, digital, media, events, and retailer-led activations to increase footfall, boost sales, and enhance customer engagement.
• Operations & Customer Experience: Led Engineering, Facilities, Security, Housekeeping, Parking and Food Court operations, establishing service standards and driving customer satisfaction, safety and operational excellence.
• Strategic Stakeholder Leadership: Managed senior relationships with retailers, brands, business partners and internal stakeholders, aligning centre performance, retailer success and long-term asset value creation.

Directed operations of a 6 lakh sq. ft. mall generating ₹300 Cr in annual business and attracting over 50 lakh footfalls, handling finance, engineering, security, parking and marketing to improve operational excellence and customer satisfaction.

• Assisted property owners in locating tenants to lease or rent available space.
• Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
• Conducted regular inspections of facilities to uphold health and safety standards, addressing issues promptly.

EEstate Management Leader responsible for overseeing a 17-tower premium residential development, managing the complete property ecosystem with focus on resident experience, operational excellence, asset upkeep and profitability.

• Led day-to-day estate operations, property maintenance, tenant/resident readiness, and seamless move-in/move-out processes, ensuring high resident satisfaction.
• Oversaw preventive maintenance, repairs, and facility schedules, preserving premium property standards and enhancing asset value.
• Managed marketing and occupancy strategies, promoting vacancies and generating leads to optimise property occupancy rates.
• Conducted market and property assessments to identify trends, opportunities and optimise property positioning.
• Managed property contracts, leases, negotiations and cost/profit optimisation.
• Led recruitment, training and performance management of property teams, ensuring compliance with policies and service standards.

Led property leasing and business development activities, driving occupancy, tenant acquisition, leasing operations and property positioning. Managed end-to-end processes across market intelligence, lead generation, tenant evaluation, lease closures, property readiness and team performance, while ensuring compliance, customer satisfaction and commercial efficiency.

• Facilitated tenant placement for property owners, enhancing occupancy rates and optimising rental income.
• Performed regular facility inspections to maintain health and safety compliance, resolving issues to ensure operational integrity.
• Coordinated emergency response for property damage and urgent repairs, minimising disruptions and ensuring tenant safety.

Strategic Operations Leader managed end-to-end cinema operations and day-to-day business performance within a leading cinema exhibition environment, focusing on customer experience, operational efficiency, people productivity, cost control and service excellence.

• Managed front- and back-of-house operations, F&B and customer service for seamless cinema execution.
• Led large teams to achieve daily operational and service targets, fostering a collaborative work environment.
• Delivered high standards of customer experience, safety, security and service delivery.
• Implemented process improvements, workforce planning, and budgeting to streamline operations and control expenditure.
• Led team performance through coaching, regular briefings, mentoring and manpower deployment.
• Resolved operational challenges to minimise disruption and ensure seamless business continuity.

Supported day-to-day business operations with focus on team management, customer experience, revenue initiatives, workforce planning and cost control, while developing strong management and leadership capabilities.

• Assisted managers in achieving operational excellence, enhancing service standards and optimising team performance.
• Fostered a positive, performance-driven team environment through targeted coaching and support for staff.
• Oversaw budgets, expenditure and operational costs to ensure financial discipline and accountability.
• Assisted with manpower planning, scheduling, leave management and employee relations.
• Coordinated customer service and cross-functional issue resolution to ensure seamless experiences.
• Supported promotions, business initiatives and revenue-generating activities.