Ofice 365
Collin Mascarenhas
Information Technology
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
VP of Information Technology, Nodal Officer
Net 4 U Services Pvt Ltd
Mumbai
08.2014 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head of Information Technology
Net 4 U Services Pvt Ltd.
Mumbai
01.2001 - 07.2014
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated technical training and personal development classes for staff members.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed aspects of network operations center (NOC) operations.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Devised scripts and automation tools to improve system efficiency.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Drafted network configuration backup process policies to support disaster recovery.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
Project Manager, Information Technology
Zenta Group
Mumbai
07.1999 - 01.2001
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Predictive Dialers and hardware on Cisco Networks.
- Attended regular client meetings to report project progress and address questions.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Provided detailed project status updates to stakeholders and executive management.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Network Manager
Zenta Group
Mumbai
07.1999 - 05.2000
- Directed acquisition, installation and testing of network hardware.
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Managed re-platforming activities to convert desktop application to web-based application.
- Drafted network configuration backup process policies to support disaster recovery.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Diagnosed and resolved hardware and software issues.
- Diagnosed and executed resolution for network and server issues.
Professor of Computer Science
Edcom Computers
Mumbai
06.1997 - 07.1999
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of BMM and BMS courses.
- Created clear, engaging lessons to draw interest and develop students' to program in Computers.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Facilitated computer lab of 500 students from 50 seated to 200 seated computer use and designed appropriate and specialized lesson plans.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
Education
Bachelor of Commerce - Commerce
St Andrew's College, Mumbai University
Mumbai 06.1994 - 05.1997
Skills
Advanced knowledge of technology
Technology proficient
Skilled in Routing, BGP, RSTP/MSTP Networks, SD-WAN
Created and Designed Bots for Network related Alerts
Knowledge of Windows Server Active, Directory/DNS/DHCP, Microsoft Exchange, VMware, Citrix / XenDesktop / XenApp / GSLB / NetScaler, HP Blade technology, NetApp / EMC SAN, WAN / LAN VOIP Cisco network, Grand Stream, Red Hat Linux, Centos, Fedora OS, Symantec NV, NetBackup, Symantec End Point, Zscaler and Huawei
Accomplishments
- Collaborated with team of 25 in the development of COVID-19 Nesco fully IT enabled field Hospital with 3000+ beds and 200+ ICU beds.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 99.5% Uptime by introducing Monitoring Alert Software with the help of bots for Uptime of Network resources.
Software
Certification
Licensed [Job Title] - [Timeframe]
Interests
Cirket
Timeline
VP of Information Technology, Nodal Officer
Net 4 U Services Pvt Ltd
08.2014 - Current
Licensed [Job Title] - [Timeframe]
08-2014
Head of Information Technology
Net 4 U Services Pvt Ltd.
01.2001 - 07.2014
Project Manager, Information Technology
Zenta Group
07.1999 - 01.2001
Network Manager
Zenta Group
07.1999 - 05.2000
Professor of Computer Science
Edcom Computers
06.1997 - 07.1999
Bachelor of Commerce - Commerce
St Andrew's College, Mumbai University
06.1994 - 05.1997