C.P. MADHUSUDAN

● Billing Operations Oversight: Directed end-to-end billing processes, ensuring compliance with audit standards and improving accuracy in invoice generation and payment reconciliation.
● Cross-Functional Collaboration: Partnered with sales, finance, and AR teams to resolve escalations, ensuring seamless month-end and quarter-end closures.
● Workflow Optimization: Streamlined subscription workflows, reducing processing time and enhancing client experience for enterprise and SMB customers.
● Process Improvements: Designed and implemented enhancements that optimized revenue recognition, contributing to financial transparency and operational scalability.
● Team Mentorship: Mentored and developed team members, fostering a culture of accountability and continuous improvement aligned with organizational goals.
● Compliance Management: Played a pivotal role in aligning billing and subscription processes with compliance requirements, maintaining perpetual audit readiness.
● Client Retention: Partnered with cross-functional teams to ensure alignment of billing processes with contract milestones, enhancing client retention and satisfaction.
● Performance Reporting: Prepared and presented detailed MIS reports to stakeholders, offering actionable insights into billing trends, backlogs, and performance metrics.
● Customer Onboarding: Ensured seamless onboarding of new customers by coordinating closely with sales and support teams, delivering a superior start-to-finish experience.
● Recognition: Earned acknowledgment from senior leadership for contributions to operational excellence and team productivity.
● Led automation-driven Startup Account Initiative, generating USD 32,000 incremental revenue in 8 months.

● Leadership: Led a team in managing end-to-end billing processes, ensuring timely activations and smooth month-end closures to support revenue targets.
● Workflow Efficiency: Designed and implemented improved workflows for subscription management, reducing processing time and enhancing service delivery.
● Issue Resolution: Collaborated with sales and revenue operations teams to resolve billing challenges, improving client satisfaction and retention.
● Team Culture: Fostered a high-performing team environment, consistently receiving recognition for operational efficiency.

Team Leader - Order to Cash Operations, 05/2016 to 01/2021
● Contract Management: Oversaw critical outsourcing contracts and managed milestone-based billing for enterprise clients, ensuring compliance with revenue recognition guidelines.
● Operational Improvements: Analyzed process execution trends and implemented changes, enhancing service quality and client satisfaction.
● Audit Preparedness: Played a pivotal role in audit readiness by preparing detailed documentation and addressing compliance issues effectively.
● Awards and Recognition: Earned multiple awards, including the IBM Bravo Award, for exceptional contributions to revenue-driving initiatives.


Customer Fulfillment/Senior Specialist, Integrated Supply Chain , 05/2004 to 06/2006
● Order Processing: Managed order processing and invoicing in ERP systems, ensuring compliance with corporate policies and operational standards.
● Customer Satisfaction: Collaborated with logistics and inventory teams to optimize shipment schedules, improving customer satisfaction through timely deliveries.