C.PRASHANTH KUMAR.JOSHI
Hyderabad
Summary
Proficient Operations Team Leader successful at directing quality improvement, team productivity and work efficiency initiatives. Motivational and supportive supervisor with 7 years of BPO & IT experience and the desire to take on a permanent role with room for advancement.
Overview
6
6
years of professional experience
Work History
Operations Team Leader
Accenture
Hyderabad
04.2018 - 03.2024
- Identified opportunities for process optimization through automation and technology implementations.
- Provided leadership and direction to a team of 10 operations personnel.
- Created, monitored and adjusted daily production schedules.
- Developed standard operating procedures for operations staff.
- Coordinated with cross-functional teams to ensure smooth workflow processes.
- Ensured compliance with safety regulations in the workplace.
- Monitored performance metrics on a regular basis and identified areas for improvement.
- Maintained records of inventory levels and provided weekly reports to management.
- Facilitated training sessions for new employees on operational processes and procedures.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Implemented cost-saving initiatives that improved efficiency by 15%.
- Investigated customer complaints concerning product quality or service delivery issues.
- Performed root cause analysis to identify problems within the organization's operations process.
- Analyzed data from multiple sources to make informed decisions regarding operational strategies.
- Managed all aspects of inventory control, including ordering supplies as needed.
- Supervised daily activities of the operations team members, providing guidance when necessary.
PBO(phone banking officer)
Concentrix India pvt ltd
Hyderabad
- Handling customer queries and providing information as per defined standards
- Effective Redressed of all Customer Complaints and Providing
- Solutions/escalating Problems
- Follow Up On Escalations and Closing Them
- Educating Customers About Bank's other Products and Services(cross Selling)
- Generating Leads and Passing Them to Concerned Department.
Education
B.S.C in Electronics -
AURORA DEGREE & PG COLLEGE, OSMANIA UNIVERSITY
Intermediate -
GUNTUR VIKAS JUNIOR COLLEGE OF HYD
S.S.C. -
CAMBRIDGE HIGH SCHOOL
Skills
- MS office
- Capacity Planning
- Process Development
- Industry Expertise
- Team Member Training
- Logistics Management
- Compliance requirements
- Quality Assurance
- Operational Excellence
- Cost Reduction
Accomplishments
- Completed ‘B & C certificate’ course in NCC(National cadet coy) From 17/3coy, 3(A) Bn NCC, of Hyderabad group.
- Participated in the ‘inter group competitions’ such as: shooting, rifle drill, guard of hounring, weapon training
- Participated in NCC Army camps (CATC, ATC, IGC)
- Award and Recognitions in Accenture, Received Best People,Training Titan Award, Whizkid award
Personal Information
- Father's Name: Chandrakanth joshi
- Date of Birth: 04/26/91
- Gender: Male
Languages
- English
- Hindi
- Telugu
- Kannad
- Marathi
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Operations Team Leader
Accenture
04.2018 - 03.2024
PBO(phone banking officer)
Concentrix India pvt ltd
B.S.C in Electronics -
AURORA DEGREE & PG COLLEGE, OSMANIA UNIVERSITY
Intermediate -
GUNTUR VIKAS JUNIOR COLLEGE OF HYD
S.S.C. -
CAMBRIDGE HIGH SCHOOL
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