Singing
LAKSHIT MATHUR
Team Leader
Greater Noida
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 4+ years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Operations Team Leader
IEnergizer IT Services Private Limited
Noida
04.2019 - Current
- Identified and evaluated opportunities improving the process and customer experience
- Analyze customer reported information to identify problems and concerns
- Also, Perform problem research and testing when necessary
- Deliver high quality and timely resolutions to problems and initiate follow-up to other service areas when appropriate.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Education
Master Of Computer Applications -
Institute of Management
Studies
04.2016 - 03.2019
Bachelor Of Computer Applications -
Invertis University
04.2013 - 03.2016
Intermediate -
St. Paul’s Inter College
04.2011 - 03.2013
High School -
St. Paul’s Inter College
04.2009 - 04.2011
Skills
Performance improvement
Client Service
Problem-Solving
Teambuilding
Training and Development
Key performance indicators
Production monitoring
Quality control
Employee Evaluation
MS Office (MS Excel, MS Word, MS PowerPoint)
Communication Skill
Customer Relations
Accomplishments
- Supervised team of 15 staff members.
- Supported new hires in their training and coaching in order to enhance their knowledge and skills.
- Effectively mediating conflicts within the team and improving overall team dynamics.
- Ensuring high client/customer satisfaction through effective communication and problem resolution.
- Introducing innovative solutions or process improvements that positively impact team performance.
- Designing and implementing training programs that enhance the skills and knowledge of team members.
- Facilitating collaboration between different departments or teams to achieve overarching organizational goals.
Certification
Participated in Cricket in Sports meet- SPARDHA
Interests
Playing Cricket
Timeline
Operations Team Leader
IEnergizer IT Services Private Limited
04.2019 - Current
Participated in Cricket in Sports meet- SPARDHA
02-2018
Participated as a Volunteer in College Fest “INVERTIA”
11-2016
Master Of Computer Applications -
Institute of Management
Studies
04.2016 - 03.2019
Participated in the 2nd Half Marathon
03-2016
Participated as a Volunteer in Tech week in college
06-2015
Bachelor Of Computer Applications -
Invertis University
04.2013 - 03.2016
Worked as a Yellow House Captain in school
04-2012
Intermediate -
St. Paul’s Inter College
04.2011 - 03.2013
High School -
St. Paul’s Inter College
04.2009 - 04.2011