Jagath C T
Team Leader
Bangalore
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Operations Team Leader
24-7 Intouch, Inc
Bangalore
2018.12 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Methodically playing a particular part of a game in staging before it is live and creating, following and updating test scripts (cases) to find bugs and glitches
- Recording any faults (bugs) we found into a quality management system – JIRA ( Atlassians )
- Have strong experience in Zendesk tool
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Checking that the game is compatible with hardware such as processors and graphics cards
- Coached team members while providing feedback and encouragement toward reaching the goals for the day
- Participated in cross-functional team-building activities.
- Analyzed team and individual statistics, prepared reports, devised and implemented incentive programs to improve computational modelling while maintaining quality.
- Use individual team member data to identify weaknesses, then schedule one-on-one sessions to address possible factors and improve performance.
- Motivation, leadership for a team of 37 and responsible for their performance.
- Assisted with new hire processing and existing training programs.
- Worked with colleagues to create prototypes for designs and training materials.
- Implemented new working processes to deliver multiple improvements.
- Worked to improve the CSAT scores as per the Client threshold.
- Handled Quality analyst team in the project.
Assistant Team Leader
HiPower Support Centre LLP
Bangalore
2015.07 - 2018.12
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Conducted new-hire training times per year.
- Methodically playing a particular part of a game and creating, following and updating test scripts (cases) to find bugs and glitches
- Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
- Recording any faults are were logged under JIRA
- Supervised 35 staff in the project
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
Process Associate
Laqsh Job Skills Academy Private Limited
Bangalore
2013.11 - 2015.07
- My Job profile in Laqsh Job Skills was Handling Complete NSDC projects.
- Trained the batches for IT-ITES Technical Support Executive (Linux Centos 7 basics).
- I was supporting Talisma Tool for the complete NSDC project
Research Associate
First Advantage Private Limited
Bangalore
2011.07 - 2013.08
- My Job profile in First Advantage was background verification of Companies (Researching Blacklisted companies)
Education
Bachelor of Computer Applications - Computer Science
Cauvery College Gonikoppal
Kodagu 2008.05 - 2011.05
PUC - PUC
Cauvery PU College Gonikoppal
Kodagu 2006.05 - 2008.05
Skills
Knowledgeable in JIRA
Timeline
Operations Team Leader
24-7 Intouch, Inc
2018.12 - Current
Assistant Team Leader
HiPower Support Centre LLP
2015.07 - 2018.12
Process Associate
Laqsh Job Skills Academy Private Limited
2013.11 - 2015.07
Research Associate
First Advantage Private Limited
2011.07 - 2013.08
Bachelor of Computer Applications - Computer Science
Cauvery College Gonikoppal
2008.05 - 2011.05
PUC - PUC
Cauvery PU College Gonikoppal
2006.05 - 2008.05
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