Jagath C T
Team Leader
Bangalore,Karnataka
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
24-7 Intouch, Inc
Bangalore, Karnataka
12.2018 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Methodically playing a particular part of a game in staging before it is live and creating, following and updating test scripts (cases) to find bugs and glitches
- Recording any faults (bugs) we found into a quality management system – JIRA
- Have strong experience in Zendesk tool
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Checking that the game is compatible with hardware such as processors and graphics cards
- Coached team members while providing feedback and encouragement toward reaching the goals for the day
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Worked with colleagues to create prototypes for designs and training materials.
- Implemented new working processes to deliver multiple improvements.
Assistant Team Leader
HiPower Support Centre LLP
Bangalore, Karnataka
07.2015 - 12.2018
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Conducted new-hire training times per year.
- Methodically playing a particular part of a game and creating, following and updating test scripts (cases) to find bugs and glitches
- Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
- Recording any faults are were logged under JIRA
- Supervised 35 staff in the project
Process Associate
Laqsh Job Skills Academy Private Limited
Bangalore, Karnataka
11.2013 - 07.2015
- My Job profile in Laqsh Job Skills was Handling Complete NSDC projects.
- Trained the batches for IT-ITES Technical Support Executive (Linux Centos 7 basics).
- I was supporting Talisma Tool for the complete NSDC project
Research Associate
First Advantage Private Limited
Bangalore, Karnataka
07.2011 - 08.2013
- My Job profile in First Advantage was background verification of Companies (Researching Blacklisted companies)
Education
Bachelor of Computer Applications - Computer Science
Cauvery College Gonikoppal
Kodagu 05.2008 - 05.2011
No Degree - PUC
Cauvery PU College Gonikoppal
KodaguSkills
Knowledgeable in JIRA
Knowledgeable in Zendesk
Talisma tool
AWS Cloud
Daily workflow improvement
Python basic
Key performance indicators
Performance improvement
Teamwork and Collaboration
Linux centos 7
MS excel
MS Power Point
Timeline
Team Leader
24-7 Intouch, Inc
12.2018 - Current
Assistant Team Leader
HiPower Support Centre LLP
07.2015 - 12.2018
Process Associate
Laqsh Job Skills Academy Private Limited
11.2013 - 07.2015
Research Associate
First Advantage Private Limited
07.2011 - 08.2013
Bachelor of Computer Applications - Computer Science
Cauvery College Gonikoppal
05.2008 - 05.2011
No Degree - PUC
Cauvery PU College Gonikoppal