CR Ranjith
New Delhi
Work Preference
Summary
Experienced Airport Operations Leader with over 11 years in terminal operations and airline management. As Deputy Terminal Manager, oversees operations across multiple terminals while ensuring compliance and high passenger satisfaction. Skilled in managing teams, handling high passenger volumes, and supporting major infrastructure projects to deliver efficient airport operations.
Overview
12
12
years of professional experience
Work History
Deputy Terminal Manager
Delhi International Airport Limited (DIAL)
05.2024 - 06.2026
- Lead airport terminal operations across Terminal 1, Terminal 2, and Terminal 3, ensuring safe, efficient, and customer-centric airport operations.
- Oversaw daily airport terminal activities, ensuring seamless operations across all terminals.
- Lead operational teams comprising 58 frontline employees.
- Monitored passenger movement, facilitating smooth transitions for over 35,000 passengers during operational shifts.
- Coordinated with airlines, AOCC, CISF, Customs, Immigration, and ground handling agencies to enhance operational collaboration.
- Ensure compliance with airport SOPs and regulatory requirements.
- Drive passenger service excellence while maintaining operational efficiency.
- Operational readiness and execution for the New Terminal 1 Opening (16 August 2024).
- Multi-terminal operational planning across T1, T2, and T3.
Senior Traffic Officer
Kuwait Airways
11.2019 - 11.2023
- Managed airline ground operations to ensure safe, timely passenger processing and enhance travel experience.
- Delivered premium customer service, addressing passenger needs and improving overall satisfaction.
- Supervised check-in and boarding operations.
- Managed flight disruptions and passenger recovery.
- Oversaw daily baggage handling procedures to ensure efficient processing and minimize passenger wait times.
- Prepared operational staff rosters.
Customer Service Officer
IndiGo
03.2019 - 09.2019
- Managed passenger check-in to ensure smooth transitions and timely departures.
- Facilitated boarding process, enhancing passenger flow and minimizing delays.
- Assisted passengers with check-in and boarding procedures, providing clarity and support throughout the experience.
- Provided customer service to address inquiries and resolve issues.
- Documentation verification.
Customer Service Senior Agent
Air India SATS (Vistara Dedicated)
08.2016 - 02.2019
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Coordinated boarding procedures, ensuring on-time departures and smooth operations.
- Managed passenger check-in processes at the airport.
- Ensured adherence to standard operating procedures during operations.
- Conducted quality checks, maintaining service standards and compliance with regulations.
Senior Accountant
Pigeon International Cargo & Courier
05.2014 - 06.2016
- Prepared comprehensive financial reports to inform management decision-making.
- Compiled Profit & Loss reports for in-depth financial analysis and reporting.
- Performed account reconciliation to ensure financial accuracy.
- Processed bi-weekly payroll for employees, ensuring timely and accurate compensation.
Education
Bachelor of Commerce - CA
Kerala University
Kerala04-2014
Skills
- Airport Operations Management
- Terminal Operations
- Airport Operations Control
- Operational Planning
- Passenger Flow Management
- Flight Handling Coordination
- Ground Handling Operations
- Airline Coordination
- Multi-terminal coordination
- Terminal Duty Management
- Passenger Facilitation
- Premium Passenger Services
- Service Recovery
- Complaint Resolution
- Customer Satisfaction
- SOP Compliance
- Airport Safety Standards
- Operational Monitoring
- Incident Management
- Emergency Coordination
- Risk Mitigation
- Workforce Planning
- Staff Rostering
- Team Leadership
- Performance Management
- Coaching & Mentoring
- Decision Making
- Interdepartmental Collaboration
- Microsoft Office
- Problem solving
- Operations management
- Risk Mitigation
- Microsoft Office
- Multi-terminal coordination
- Problem solving
- Operations management
Accomplishments
- Successfully led operational teams of 58 frontline staff across airport functions.
- Managed passenger movement of approximately 35,000 passengers during a 12-hour operational shift.
- Coordinated daily airport operations with 10+ airlines, 5+ Ground Handling Agents, CISF, Customs, Immigration, and AOCC.
- Played a key operational role during the opening of Terminal 1 on 08/16/24.
- Supported airport operational planning during the Terminal 2 refurbishment project.
- Awarded Employee of the Month: 12/2024, 06/2025, 01/2026.
Languages
- English
- Hindi
- Malayalam
- Tamil
- Arabic
Professional Value
A results-oriented airport operations professional with proven experience in leading airport teams, coordinating complex stakeholder environments, managing high passenger volumes, and delivering operational excellence across one of India's busiest international airports. Committed to safety, customer experience, operational efficiency, and continuous improvement while supporting airport growth and organizational objectives.
Awards Recognition
- Employee of the Month, 12/01/24
- Employee of the Month, 06/01/25
- Employee of the Month, 01/01/26
Timeline
Deputy Terminal Manager
Delhi International Airport Limited (DIAL)
05.2024 - 06.2026
Senior Traffic Officer
Kuwait Airways
11.2019 - 11.2023
Customer Service Officer
IndiGo
03.2019 - 09.2019
Customer Service Senior Agent
Air India SATS (Vistara Dedicated)
08.2016 - 02.2019
Senior Accountant
Pigeon International Cargo & Courier
05.2014 - 06.2016
Bachelor of Commerce - CA
Kerala University