Rahul Worlikar
Mumbai
Summary
*Dynamic leader with a proven track record at Mumbai International Airport Ltd. with 20+ years of experience.
* Excelling in airport operations management and team leadership.
*Skilled in strategy planning and VVIP/VIP guest management, adept at enhancing customer service and operational efficiency.
*Demonstrates strong liaison and coordination abilities, significantly improving client relationships and project outcomes.
*Achievement-driven professional with rich background in assisting in maintaining airport safety and compliance, application of rules and regulations
Overview
21
21
years of professional experience
1
1
Certification
Work History
Duty Terminal Manager – Terminal Operations
Mumbai International Airport Ltd.
01.2009 - Current
- Spearhead during the emergencies of Airport/Airline and handle with respect to emergency procedures.
- Assisting in maintaining airport safety and compliance, application of rules and regulations.
- Adept at handling VVIP/ VIP guest.
- Understand and clearly communicate federal and state guidelines to resolve problems routinely encountered at the airport.
- Coordinating with airlines, agencies and regulatory authorities at the airport for seamless passenger travel.
- Coordinate with Electrical, Civil, and Electronics Department for serviceability of terminal facilities.
- Lead the team for improving the services & facilities at the Airport
- Maintaining communication regarding operational issues with other Terminal Managers, Floor Supervisors and Checkpoint Supervisors.
- Communicating with federal and state guidelines to resolve problems routinely encountered at the airport
Customer Service Executive
Go Air
01.2008 - 01.2009
Traffic Supervisor
Korean AIR
04.2007 - 12.2007
Customer Service Assistant
Livewell Aviation
08.2004 - 04.2007
Education
MBA - Marketing Management
Jaipur National University
01.2014
PG Diploma - Marketing Management
Jaipur National University
01.2013
Bachelor of Science - Physics
Bundelkhand University
01.2006
Diploma - International Airlines & Travel Management
IITC Institute
01.2005
IATA / UFTAA - undefined
01.2005
Diploma - Digital Electronics
Babashaheb Gawade Institute of Technology
01.2003
Skills
- Airport Operations Management
- Safety & Security Compliance
- Customer Service Management
- Strategy Planning
- VVIP/VIP Guest Management
- Liaison & Coordination
- Client Relationship Management
- Project Management
- Team Building & Leadership
Certification
- Aviation Security 2008
- ICAO Annex 9
- Safety Management System 2012
- Dangerous Goods Regulation (DGR) 2008
- In-line Certified, June 2009
- Radio-telephony (RT) Certified in 2010
Timeline
Duty Terminal Manager – Terminal Operations
Mumbai International Airport Ltd.
01.2009 - Current
Customer Service Executive
Go Air
01.2008 - 01.2009
Traffic Supervisor
Korean AIR
04.2007 - 12.2007
Customer Service Assistant
Livewell Aviation
08.2004 - 04.2007
PG Diploma - Marketing Management
Jaipur National University
Bachelor of Science - Physics
Bundelkhand University
Diploma - International Airlines & Travel Management
IITC Institute
IATA / UFTAA - undefined
Diploma - Digital Electronics
Babashaheb Gawade Institute of Technology
MBA - Marketing Management
Jaipur National University
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