Creceda Sujana priya Nallapalli
Sales Executive
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Respresentative
Dell International Services
10.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Technical Support Representative
Deloitte
03.2020 - 06.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Amazon Development Center
07.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Peter's Engineering College
Hyderabad, India 04.2001 -
Skills
Relationship Building
Customer Relationship Building
Relationship building and management
Client Relationship Management
Lead Qualification
B2B Sales
Certification
Microsoft Power Bi work shop
Timeline
Inside Sales Respresentative
Dell International Services
10.2020 - Current
Technical Support Representative
Deloitte
03.2020 - 06.2020
Customer Service Representative
Amazon Development Center
07.2017 - 11.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Peter's Engineering College
04.2001 -