Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Crystal Borges

Pune

Summary

Driven Business Development Executive with experience in identifying and capitalizing on new business opportunities. Utilizes strategic market analysis to drive revenue growth.


Motivated claims analyst specializing in personal, property and casualty loss and damages. Negotiates resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Claims Excellent skills compiling, coding, categorizing and auditing information to process claims.

Overview

14
14
years of professional experience

Work History

Business Development Executive

Clean Harbors
11.2024 - Current
  • Working with Clean Harbors, which is a leading provider of environmental and industrial services across North America, with a strong focus on hazardous waste management and also refines used motor oil.
  • Communicates directly with clients to build strong business networks and relationships.
  • Developes customised solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Managed a portfolio of accounts, ensuring timely delivery of products and services while maintaining high levels of customer satisfaction using Salesforce CRM, improving lead conversion.


Senior Claim Analyst

EXL Services
04.2018 - 01.2024


  • Managed complete lifecycle of motor claims from FNOL (First Notice of Loss) to final settlement of motor claims,
  • Negotiate settlements with claimants, examine police reports, videos from surveillance cameras or audio if applicable.
  • Support solicitors to defend customers in cases of litigation.
  • Expert knowledge in claim handling.


  • Achievements
  • Awarded for performance on Claim Analysis.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Researched claims and incident information to deliver solutions and resolve problems.

Senior Associate

TCS Hinjewadi
02.2014 - 02.2018


  • Delivered exceptional customer support for an Australian telecom project offering high-speed Wi-Fi via optical fiber and landline services.
  • Handled inbound and outbound customer interactions to book service appointments and ensure timely activation of internet and landline connections.
  • Provided end-to-end assistance, from initial service setup to troubleshooting post-installation issues, ensuring high customer satisfaction.
  • Maintained accurate records of customer interactions, appointments, and service status using CRM tools and internal systems.
  • Educated customers on service features, billing queries, and usage optimization to enhance their overall experience.
  • Achieved performance targets including first-call resolution, customer satisfaction scores, and service activation timelines.

Senior Associate

AHMSI, AMERICAN HOME MORTGAGE
02.2009 - 08.2013
  • Identifying risk analysis of client's financial situation, including what their monthly expenditure is explain different types of mortgage and offer products for client to choose from assess which type of mortgage is most suitable for each client.


  • Explain about repayments and mortgage protection and help clients complete mortgage application.


  • Deal with mortgage lenders, solicitors, estate agents.


  • Acted as the primary point of contact for U.S. customers seeking assistance with mortgage applications, loan servicing
    and account management, ensuring a smooth and supportive experience throughout the homeownership journey.
  • Delivered support for customers facing payment challenges, offering solutions such as loan modification and payment plans in alignment with company policy.

Associate

EXL
11.2007 - 02.2009
  • Worked as Insurance indexing handler by analyzing insurance documents and identifying documents and assigning them to relevant departments.
  • Managed customer relations through communication and helpful interactions.
  • Stacked, indexed, scanned and coded documents according to client specifications.
  • Viewed images to determine appropriate indexing decisions based on type of document.
  • Used barcode scanner to inventory material into database.
  • Conducted quality checks on scanned documents to review for accuracy.

Education

Masters - Commerce

University of Pune

BCOM - Bachelor of Commerce

Vidhya Bhavan College of Commerce

H.S.C -

St. Patrick’s Junior College

S.S.C -

St. Anne’s High School

Skills

Customer relationship management

Additional Information

  • Achievements , Won Quality champion awards in many occasions Awarded as Best Performer award Awarded as Star of the Month for performance in many occasions

Timeline

Business Development Executive

Clean Harbors
11.2024 - Current

Senior Claim Analyst

EXL Services
04.2018 - 01.2024

Senior Associate

TCS Hinjewadi
02.2014 - 02.2018

Senior Associate

AHMSI, AMERICAN HOME MORTGAGE
02.2009 - 08.2013

Associate

EXL
11.2007 - 02.2009

BCOM - Bachelor of Commerce

Vidhya Bhavan College of Commerce

H.S.C -

St. Patrick’s Junior College

S.S.C -

St. Anne’s High School

Masters - Commerce

University of Pune

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