Learning web page development
C. V. BRINDA
Technical Support
Thiruvallur
Summary
Highly efficient Technical Support Engineer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Junior Associate / Technical L1 Support
Wonder soft Private Limited
08.2019 - 04.2021
- Managed customer relations through communication and helpful interactions.
- Troubleshot minor issues with equipment and tools.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
- Greeted customers and offered assistance for increased customer satisfaction.
- Liaised with customers to assist with computing operations and resolve concerns.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Customer Service Executive
Bajaj Finserv
Chennai
10.2017 - 03.2019
- Provided primary customer support to internal and external customers.
- Described product and service details to customers to provide information on benefits and advantages.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
Education
B.E - ECE
JNN Institute Of Engineering Anna University
03.2013 - 05.2017
HSC - Biology
Adarsh Matric Hr.Sec.School
05.2011 - 03.2012
SSLC - undefined
Adarsh Matric Hr.Sec.School
Skills
Technical application support
Remote Technical Support
Accomplishments
- Internship programme has been entirely based on CLOUD INFRASTRUCTURES
- PROJECT UNDERTAKEN
- The project “Spectrum Sharing for DTH end to end device” motto is to overcome the problem of signal trans-receiver in un-favour weather conditions by using the theme of sharing the licensed spectrum of primary antenna and sending the signals to the secondary (user) antenna.
Additional Information
- Known to operate the OS versions (07 & 10).
- Known about the basic C , HTML , CSS and JAVA Script languages.
- Known about the SQL queries and DB.
- WORKSHOP UNDERGONE Attended on 12th September related to an “Embedded and Real Time Systems”in NSIC.
- ROBOTICS workshop has undergone on Phoenix Systems.
Interests
Want to learn in -depth of Sql
Customer Representative
Software developer
Timeline
Junior Associate / Technical L1 Support
Wonder soft Private Limited
08.2019 - 04.2021
Customer Service Executive
Bajaj Finserv
10.2017 - 03.2019
B.E - ECE
JNN Institute Of Engineering Anna University
03.2013 - 05.2017
HSC - Biology
Adarsh Matric Hr.Sec.School
05.2011 - 03.2012
SSLC - undefined
Adarsh Matric Hr.Sec.School