C. V. BRINDA
Thiruvallur
Summary
As a Junior Associate offering 2 years interacting directly with customers to resolve technical issues and trained to use Software Application. Conducted research and troubleshooting to resolve customer support requests. Talented at communicating with customers to answer questions and explain solutions for quality service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Junior Associate / Technical L1 Support
Wonder soft Private Limited
2019.08 - 2021.04
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Developed and maintained strong relations with customers to meet quality expectations.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Stayed abreast of latest software developments to enhance job knowledge.
Service Executive
Bajaj Finserv
Chennai
2017.10 - 2019.03
- Recommended additional, useful services to customers to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Education
B.E - ECE
JNN Institute Of Engineering Anna University
05.2017
HSC - Biology
Adarsh Matric Hr.Sec.School
03.2012
SSLC -
Adarsh Matric Hr.Sec.School
03.2010
Skills
- Resolving Problems and Incidents
- Software Evaluation
- Product and Service Software Development
- Help Desk Support
- Issue and Resolution Tracking
- Hardware and Software Repair
- Defect Analysis and Resolution
- Organizational Skills
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Customer Service Support
- Technical Troubleshooting
- User Support
- Friendly and Patient
Accomplishments
- Internship programme has been entirely based on CLOUD INFRASTRUCTURES
- PROJECT UNDERTAKEN
- The project “Spectrum Sharing for DTH end to end device” motto is to overcome the problem of signal trans-receiver in un-favour weather conditions by using the theme of sharing the licensed spectrum of primary antenna and sending the signals to the secondary (user) antenna.
Interests
Learning Web Development
Want to learn In-depth of SQL.
Customer Representative
Software developer
Additional Information
- Known to operate the OS versions (07 & 10).
- Known about the basic C , HTML , CSS and JAVA Script languages.
- Known about the SQL queries and DB.
- WORKSHOP UNDERGONE Attended on 12th September related to an “Embedded and Real Time Systems”in NSIC. ROBOTICS workshop has undergone on Phoenix Systems.
Languages
Telugu
First Language
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Intermediate
B1
Telugu
Intermediate
B1
Timeline
Junior Associate / Technical L1 Support
Wonder soft Private Limited
2019.08 - 2021.04
Service Executive
Bajaj Finserv
2017.10 - 2019.03
B.E - ECE
JNN Institute Of Engineering Anna University
HSC - Biology
Adarsh Matric Hr.Sec.School
SSLC -
Adarsh Matric Hr.Sec.School
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