D N Abhilash
Customer Success Manager
Mysore
Summary
Skilled in bridging customer needs with business outcomes, combining deep client engagement with operational execution. Experienced in managing B2B client relationships, campaign performance, and cross-functional alignment to ensure delivery excellence and account growth. Adept at translating customer goals into strategic actions, identifying upsell opportunities, and ensuring sustained value through data-driven insights. Previously led rural operations at scale, driving supply chain efficiency, community empowerment, and grassroots innovation through structured processes and stakeholder collaboration. Brings a balanced, impact-oriented approach to execution, relationship management, and sustainable growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Manager
Revvlocity
03.2024 - Current
- On-boarding : Lead the onboarding process for new camapigns, providing insights on the prerequisites and timelines.
- Client Relationship Management: Build and maintain strong relationships with key stakeholders to ensure long-term success and satisfaction.
- Collaboration: Work closely with Delivery, Database, and Support teams to drive a cohesive and aligned approach to customer success.
- Customer Advocacy: Act as the voice of the customer, advocating for their needs and driving continuous improvements in campaign performance.
- Performance Monitoring: Regularly assess campaign health and performance through recurring cadence and review sessions, proactively addressing concerns.
- Strategic Planning: Collaborate with clients and delivery teams to design strategies that align with business goals and ensure measurable success.
- Upselling & Cross-Selling: Identify and execute opportunities to upsell and cross-sell additional campaigns across verticals to maximize customer value.
- Reporting: Track, analyze, and report on key customer satisfaction metrics and campaign performance, providing actionable insights to management.
- Data Analysis: Analyze campaign data to map and categorize accounts into segments, enabling targeted strategies and decision-making.
Head of Operations
Econut FPO
03.2017 - 05.2023
- Streamlined supply chain operations, ensuring timely delivery to retail outlets around Tech Parks in Bangalore while significantly reducing transportation costs by 15%.
- Expanded shareholder base to include 1500 active coconut farmers, fostering community empowerment and laying the foundation for continuous supply and sustainable growth.
- Developed robust marketing channels and executed targeted promotional campaigns, driving a remarkable 25% surge in sales and revenue for farmers produce.
- Pioneered the efficient aggregation and processing of coconut produce, resulting in a substantial increase in value-added products and enhanced market competitiveness.
- Monitored crucial financial KPIs and key performance drivers, proactively identifying areas for improvement and implementing measures to achieve financial targets and growth objectives.
- Implemented comprehensive training programs and leveraged technology adoption at Rural level, resulting in a substantial increase in productivity and a subsequent rise in farmer income.
- Developed and implemented strategic plans to optimize operational efficiency, resulting in a 20% increase in productivity and a significant reduction in costs.
- Oversaw and managed a team of 50+ employees, providing guidance, training, and support to ensure seamless operations and high-quality service delivery.
- Led cross-functional teams in the successful execution of largescale projects, ensuring timely completion, adherence to budget, and achievement of key performance indicators.
Talent Acquisition Specialist (Internship)
Unilog Content Solutions
04.2016 - 08.2016
- Implemented targeted recruitment strategies, resulting in an increase in qualified candidate applications and a reduction in time-to-fill by 20%.
- Conducted thorough candidate screenings, including behavioral interviews and skills assessments, to identify top talent and ensure cultural fit within the organization.
Lean Manufacturing Intern (Internship)
AUTOMOTIVE AXLES LTD
08.2015 - 12.2015
- Conducted comprehensive value stream mapping for multiple production lines, effectively identifying inventory bottlenecks and areas for improvement, resulting in a significant enhancement in efficiency.
- Proposed and successfully implemented long-term measures utilizing lean techniques and prepared future state map for short to midterm process improvements, outlining strategic steps to drive operational excellence.
Education
Masters in Engineering Management | Master of Technology -
SJCE
08.2014 - 06.2016
Mechanical Engineering | Bachelor of Engineering - undefined
Vidya Vardhaka College of Engineering
08.2009 - 06.2013
Skills
- Project Management
- Strategic Planning
- Risk Management
Accomplishments
- First FPO (Farmer Producer Organization) incubated by NSRCEL-IIM Bengaluru.
- Selected in Top 5 FPO's of the state by National Bank for Agriculture and Rural Development(NABARD).
- Best Meritorious Performer Award 2019 from Department of Horticulture, Government of Karnataka.
Interests
Yoga
Reading
Technology
Hiking
Timeline
Customer Success Manager
Revvlocity
03.2024 - Current
Head of Operations
Econut FPO
03.2017 - 05.2023
Talent Acquisition Specialist (Internship)
Unilog Content Solutions
04.2016 - 08.2016
Lean Manufacturing Intern (Internship)
AUTOMOTIVE AXLES LTD
08.2015 - 12.2015
Masters in Engineering Management | Master of Technology -
SJCE
08.2014 - 06.2016
Mechanical Engineering | Bachelor of Engineering - undefined
Vidya Vardhaka College of Engineering
08.2009 - 06.2013