D. Riveilou

Managed eight client projects, comprising five established and three new clients.

Directed a team of 17 personnel, including one SME for specialized guidance.

Facilitated weekly communication with clients regarding updates and issues.

Provided clients with weekly accounts receivable and billing reports.

Reported project health metrics to management using RAG indicators and KPIs.

Worked closely with billing and coding teams to streamline invoicing procedures.

Assigned tasks effectively while ensuring quality standards were met.

Created monthly service invoices for each client.

• Mentored new hires, resulting in stronger user development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Provided proper US based english training to the new trainees.
• Conducted cross training to existing users regarding new workflows.
• Conducted TNI training for users below the quality SLA.
• Performed super audits on user worked accounts.
• Analyzed and studied workflow's for any possible modification or errors.

• Monitored user production and quality.
• Allocated accounts for production.
• Provided daily reports and MTD on production, attendance, and quality to the upper management.

• Worked on client assigned claims with quality.

• Worked on Client assigned Claims with quality.

• Worked on client assigned claims with quality.