Debasrita Barua

• Operational Areas: Client Relationship Management, Account Development, Retention and Reactivation, Customer advocacy, Strategy and Communication, Data Analysis and Presentations.
• Managed a portfolio of around 22 B2B clients, ranging from small businesses like Avanze, AFFINE, Koantek to mid- large sized enterprises like Tech Mahindra, Quest Global,Monster, etc., ensuring their needs and expectations were met.
• Reactivated 3 inactive clients and progressed the engagement towards them to gain back the trust and dependency and also collaborated with the internal team to ensure the timely delivery of products and services to clients.
• Resolved customer inquiries and concerns promptly (24 hours), enhancing overall client satisfaction. Prepared and presented reports on sales performance, client feedback, and market trends to understand and convey the business prospect to the Senior Management.

Operational Areas: Strategy Building, Talent Acquisition, Performance Management and Improvement, HR Policy, Team Management, Sales Strategy, Revenue Generation.

• Identified the recruitment and employee retention issues and strategized policies resulting in increased employee retention.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Creation of employee relationship channel named "HEAR ME OUT" to understand the gap and issues faced by the former.
• Identified issues, analyzed information and provided solutions to problems and also managed team of employees, overseeing hiring, training and professional growth.
• Built a sales strategy to put up kiosk in different properties to increase the sales conversion from 55 Lakhs to 90 Lakhs per month (Approx) and also developed different sales strategies to convert customers.
• Maintaining the post implementation escalation matrix to clear issues within 24 hours
• Met with clients, delivering presentations and educating on product and service features and offerings.

Cedent Consulting:

• Operational Areas: Payroll Management, Recruitment and Placement of consultants, Vendor Management, HR functions, timecard evaluation, In - house HRIS

Cedent Mortgage:

• Operational Areas: Recruitment process, Business strategy implementation for better reach to clients, accounts administration, social media advertisement

Habikon (Interior cum project management company - yet to step into the market):

• Operational Areas: Competitor Research, vendor negotiations, recruitment of employees.

• Operational Areas: Design and implementation of design strategy, filtration of candidates from databases, initial interviews and assessment of candidates, data maintenance, Boolean search, Client need V/S Recruitment scope.

• Operational Areas: Recruitment for the top US Pharmaceutical companies, Internal ATS Management, Client interaction, Recruitment strategies and documentation of employees.