Shubham Singhal
Rohini
Summary
Dedicated and goal-oriented hotel procurement and client servicing specialist with over 5 years of experience in the travel and hospitality industry. Currently working with Cleartrip (Flipkart Group), managing key hotel partnerships and driving business growth through strategic negotiations, operational oversight, and exceptional partner service. Adept at implementing streamlined processes, maintaining rate parity, and training hotel teams for system efficiency and revenue optimization.
Overview
7
7
years of professional experience
Work History
Key Account Manager- Hotels (Corporate/B2B & B2C)
Cleartrip
06.2024 - Current
- Company Overview: Flipkart Group
- Build and maintain long-term relationships with hotel partners to drive collaboration.
- Lead hotel acquisition initiatives and manage end-to-end onboarding processes.
- Negotiate and manage corporate contracting and re-contracting.
- Conduct on-site training sessions for hotel staff to streamline booking engine usage.
- Handle escalations and resolve operational issues with swift turnaround.
- Ensure rate parity and accurate inventory management through Channel Manager coordination.
- Drive exclusive hotel promotions during sale periods and coordinate for ORCs and MIB.
- Monitor hotel performance in terms of content, ranking, and traffic to grow revenue.
- Flipkart Group
Hotel Procurement & Account Management (Corporate/B2B)
Yatra.com
01.2023 - 06.2024
- Managed end-to-end hotel procurement for corporate clients, offering tailored solutions.
- Negotiated competitive rates and ensured inventory optimization.
- Maintained CRM data and managed client expectations and escalations.
- Identified upselling and cross-selling opportunities within existing accounts.
- Maintained rate parity via regular coordination with hotels and channel partners.
- Collaborated with hotel partners to secure ORCs and MIB during peak periods.
Executive - Customer Success
Djubo Instaconnekt
01.2021 - 01.2023
- Successfully onboarded 150+ properties onto Djubo PMS and Channel Manager.
- Configured full property setups including pricing, occupancy, policies, and branding.
- Activated booking engines and facilitated payment gateway integration.
- Delivered product training and support to hotel staff across properties.
- Ensured seamless OTA synchronization and ongoing partner support.
Technical Support Specialist & Team Coach
FIS Global Business Solutions India Pvt Ltd
01.2019 - 01.2021
- Handled telecom-related support issues including SIM setup, device unlocking, and service upgrades.
- Promoted to Team Coach for consistent high performance and team mentorship.
Customer Care Executive
Zythum Infosys
01.2018 - 01.2019
- Processed customer data for internal systems and ensured data quality.
- Liaised with internal departments for resolution of client issues.
Education
Bachelor of Commerce -
Monad University
Uttar Pradesh12th Grade -
CBSE Board
DelhiSkills
- MS Office Suite
- Java
- HTML
- PMS
- CRM
- Channel Manager
- Booking Engine
- API Integrations
Languages
- English (Fluent)
- Hindi (Fluent)
Hobbies and Interests
- Listening to Indian and Western music
- Exploring emerging tech and gadgets
- Maintaining fitness through regular workouts
Personal Information
- Date of Birth: 12/01/90
- Marital Status: Married
Certifications And Skills
Health & Fitness Certification, Proficient in MS Office Suite (Word, Excel, PowerPoint), Basic knowledge of Java and HTML, Tools: PMS, CRM, Channel Manager, Booking Engine, API Integrations
Timeline
Key Account Manager- Hotels (Corporate/B2B & B2C)
Cleartrip
06.2024 - Current
Hotel Procurement & Account Management (Corporate/B2B)
Yatra.com
01.2023 - 06.2024
Executive - Customer Success
Djubo Instaconnekt
01.2021 - 01.2023
Technical Support Specialist & Team Coach
FIS Global Business Solutions India Pvt Ltd
01.2019 - 01.2021
Customer Care Executive
Zythum Infosys
01.2018 - 01.2019
Bachelor of Commerce -
Monad University
12th Grade -
CBSE Board
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