Shubham Singhal
Rohini
Summary
Results-driven Hotel Procurement and Client Servicing Specialist with over 5 years in the travel and hospitality industry. Manages hotel partnerships to enhance business growth through strategic negotiations and operational oversight. Implements streamlined processes, ensures rate parity, and trains hotel teams for system efficiency and revenue optimisation.
Overview
8
8
years of professional experience
Work History
Key Account Manager- Hotels (Corporate/B2B & B2C)
Cleartrip
06.2024 - 04.2026
- Developed and maintained long-term relationships with hotel partners, enhancing collaboration and partnership engagement.
- Lead hotel acquisition initiatives and manage end-to-end onboarding processes.
- Negotiated and managed corporate contracts, ensuring compliance and alignment with business objectives.
- Conduct on-site training sessions for hotel staff to streamline booking engine usage.
- Handle escalations and resolve operational issues with swift turnaround.
- Ensure rate parity and accurate inventory management through Channel Manager coordination.
- Drive exclusive hotel promotions during sale periods and coordinate for ORCs and MIB.
- Monitored hotel performance regarding content, ranking, and traffic, identifying opportunities to increase revenue.
- Provided overview of Flipkart Group's operations
Hotel Procurement & Account Management (Corporate/B2B)
Yatra.com
01.2023 - 06.2024
- Directed hotel procurement process for corporate clients, delivering customised solutions that meet specific client needs.
- Negotiated competitive rates and ensured inventory optimization.
- Partnered with hotels to secure optimal room allocations and minimum inventory bookings during peak periods.
- Maintained rate parity via regular coordination with hotels and channel partners.
- Oversaw CRM data integrity while addressing client expectations and resolving escalations effectively.
- Discovered opportunities for upselling within existing accounts. and cross-selling opportunities within existing accounts.
Executive - Customer Success
Djubo Instaconnekt
01.2021 - 01.2023
- Onboarded 150+ properties onto Djubo PMS and Channel Manager, enhancing operational capability.
- Ensured seamless OTA synchronization and ongoing partner support.
- Configured property setups with pricing, occupancy, policies, and branding to ensure comprehensive functionality.
- Activated booking engines and integrated payment gateways to streamline transaction processes.
- Delivered product training and support to hotel staff across properties.
Technical Support Specialist & Team Coach
FIS Global Business Solutions India Pvt Ltd
01.2019 - 01.2021
- Resolved telecom support issues including SIM setup, device unlocking, and service upgrades to ensure customer satisfaction.
- Elevated to Team Coach for demonstrating high performance and providing mentorship to enhance team skills.
- Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
- Used exceptional planning and prioritisation skills to manage and resolve high volumes of incident tickets.
- Maintained detailed records of customer interactions, technical issues, and resolutions in the support database for future reference.
Customer Care Executive
Zythum Infosys
01.2018 - 01.2019
- Processed customer data for internal systems, ensuring accuracy and reliability for decision-making.
- Liaised with internal departments to resolve client issues, enhancing overall customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Education
Bachelor of Commerce -
Monad University
Uttar Pradesh12th Grade -
CBSE Board
DelhiSkills
- Channel Manager
- Booking Engine
- Property management system
- Data Analysis
- Digital Marketing
- Contract negotiation
- Customer relationship management
- MS Office Suite
- API integration
Custom
Health & Fitness Certification, Proficient in MS Office Suite (Word, Excel, PowerPoint), Basic knowledge of Java and HTML, Tools: PMS, CRM, Channel Manager, Booking Engine, API Integrations
Personal Information
- Date of Birth: 12/01/90
- Marital Status: Married
Timeline
Key Account Manager- Hotels (Corporate/B2B & B2C)
Cleartrip
06.2024 - 04.2026
Hotel Procurement & Account Management (Corporate/B2B)
Yatra.com
01.2023 - 06.2024
Executive - Customer Success
Djubo Instaconnekt
01.2021 - 01.2023
Technical Support Specialist & Team Coach
FIS Global Business Solutions India Pvt Ltd
01.2019 - 01.2021
Customer Care Executive
Zythum Infosys
01.2018 - 01.2019
Bachelor of Commerce -
Monad University
12th Grade -
CBSE Board