Amin Uddin

• Grow net revenue of the assigned key accounts by producing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market, ensuring rate competitiveness, participating in weekly market review meetings, maintaining running inventory and rates, analyzing weekly reports, negotiating and securing exclusive merchandising deals for our customer base
• Initiate Hotel contract agreements and credit arrangements with suppliers
• Procure exclusive rates and inventory deals for corporate users
• Establishing and maintaining supplier relationships, training partner hotels on extranet
• Ensuring that the partner's profile (Static content, rates, and availability) is consistently optimized and competitive on the Yatra distribution network
• Resolving booking escalation - sold out, bounce bookings & bulk booking queries
• Managed Accounts - Welcome heritage, Amritara, Clarks Hotels & Resorts and Uttar Pradesh -Market -700 Hotels-Main cities-Lucknow.Agra,Varanasi.Ayodhya,Mathura/ Vrindavan,Allahabad & Gorakhpur.

Helping hotels to gain more business through Yatra Online Pvt Ltd in Designated Area

Increasing TAC or acquiring exclusive deals.

Overachieving Room Night targets

Meeting Hotel Owners

Providing Training of Extranet

Resolving issues of hoteliers

Ensuring Sold out and rate issue percentage is within company specified limit

Assuring competitive prices in market and maintaining rate parity

Identify new hotel product to be contracted

Maintaining Inventory Parity to increase room nights

Acquiring rates for B2B channel

Follow up on all expiring contracts

Analyses weekly reports and apply information to specific markets

Completing daily tasks within time limits

Negotiate and securing market deals - meeting or exceeding company merchandising requirements

Effectively merchandise all negotiated deals

Establish and maintain supplier relationships

• Support Yatra's business development efforts through smooth onboarding of new hotel partners
• Coordinated cross-functional teams to streamline processes and improve efficiencies.
• Optimize content, rate and availability competitiveness on the Yatra sites to increase customer conversion
• Secure additional lodging rates and inventory information over high demand nd compression periods to satisfy customers' pressing needs
• Secure promotional offers /deals to support the brands' merchandising and marketing efforts
• Educate hotel partners on the self-service features available on Yatra Partner Central
• Property Star Classification, category & attribute assignment.
• Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
• Managed Accounts-HPTDC.ITDC,Clarks Group of Hotels.

• Acquisition of new hotel partners
• To be the single point of contact for all destinations information & business decision-making for the assigned territory
• Maintaining hotel hygiene & rate parity with the competitive set of OTA's
• Responsible for market coverage and support Yatra Online Pvt Ltd strategy for hotel supply
• Contracting new properties & making them go live on the website
• Maintaining hotel hygiene & rate parity with the competitive set of OTA's
• Collection of documents for payout
• Training hotel partner for effective utilization of Extranet for better productivity
• Inventory Management including updating rates, promotions & gaining Performance linked bonus.
• Negotiated rates with corporate clients for long-term stays or group bookings.
• Handled customer complaints in a professional manner to maintain positive reputation for the hotel.
• Developed strategies to increase occupancy rates during low season periods.
• Handled guest complaints and offered complimentary services for hardship cases.

• Greeted and welcomed guests upon arrival to ensure a positive first impression.
• Assisted guests with check-in, check-out, and other inquiries in a timely manner.
• Provided exceptional customer service to all guests throughout their stay.
• Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
• Resolved guest complaints in a professional and courteous manner.
• Managed reservations for large groups or extended stays as needed.
• Processed payments from guests promptly and accurately.
• Ensured that front desk operations ran smoothly and efficiently on a daily basis.
• Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
• Created detailed reports regarding guest relations activities on a weekly basis.
• Tracked guest feedback to identify areas of improvement within the organization.
• Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
• Organized special events for VIP guests on behalf of the hotel management team.
• Developed strategies for improving customer satisfaction ratings among existing customers.
• Performed administrative tasks related to tracking customer data and maintaining records.
• Generated monthly reports detailing changes in occupancy rates at the hotel.
• Educated guests about available amenities and coordinated delivery of desired services.
• Supported VIP guests and kept hotel staff apprised of specific requests.
• Responded to guests, including email, telephone and in-person inquiries.