JASDEEP SINGH SURI
CIPD QUALIFIED / SALES PROFESSIONAL
Ghaziabad
Summary
Commercial Payment Solutions Manager leads B2B payment solutions and expense management for corporate clients across Delhi-NCR. Builds new business through market segmentation, financial analysis, and credit-limit underwriting, then partners with product and IT teams to launch tailored payment integrations. Manages a business development team and closes the loop from prospecting through after-sales support, supported by 100% client retention.
Overview
14
14
years of professional experience
Work History
Commercial Payment Solutions - Manager
HDFC Bank
09.2022 - Current
- Managed corporate sales in Delhi-NCR, delivering customized expense management solutions and integrating payment solutions into existing ERPs to streamline payment methods.
- Identified new business opportunities in commercial payments through market segmentation and financial analysis for credit limit requests from the credit team.
- Coordinated with product and IT teams to launch customized B2B/vendor payment solutions.
- Handling a Team of Business Development representatives for sourcing of commercial cards and organising help-desks in corporate.
- Managing entire Sales Cycle from identifying a prospect, customer education, negotiation, closure of a deal and finally to after-sales & repeat business.
- Effectively improved client servicing with 100% client retention.
- Company Description
Deputy Branch Manager - Manager
DCB Bank
05.2022 - 09.2022
- Managed branch operations and sales to ensure optimal service delivery and performance.
- Managing various aspects of Branch Banking Operations viz: Customer Service, Financial Transactions and Audit & Compliance.
- Promoted and sold bank products and services, including accounts, gold, life insurance, and liabilities, enhancing customer engagement.
- Promoting and selling Bank products and services i.e. accounts, Gold, Life Insurance & liabilities etc..
- Generated CASA growth through targeted strategies and customer acquisition efforts.
- Ensuring prompt resolution to all kinds of customer queries and complaints at the branch.
- Handling front desk which includes customer service, customer queries, service request, non-financial transactions.
Human Resources Specialist - Manager
SIP GROUP LTD
08.2021 - 05.2022
- 1. Managed recruitment and selection process to align talent acquisition with organizational goals.
- 2. Develop and monitor overall HR strategies systems.
- 3. Nurtured positive working environment to enhance employee satisfaction and engagement.
- 4. Maintained pay plan and benefits program to ensure competitive compensation and employee retention.
- 5. Assess training needs to apply and monitor training programs.
- 6. Used critical thinking to break down problems, evaluate solutions and make decisions.
- 7. Good at using Microsoft Word and other software tools to create documents and other communications.
- 8. Software used Rezlynx (Guestline)
- Company Description
Human Resources Executive
Amazon
07.2021 - 08.2021
- Managed recruitment and selection process to align talent acquisition with organizational goals.
- Develop and monitor overall HR strategies systems.
- Manage the recruitment and selection process in an organization.
- Maintained pay plan and benefits program to ensure competitive compensation and employee satisfaction.
- Assessed training needs and implemented training programs to enhance employee skills and performance.
- Building Teams.
- Evaluate solutions and make decisions.
- Good at using Microsoft Word and other software tools.
Fast Food Restaurant Manager
Gourmet Foods International
06.2021 - 07.2021
- Managed stock levels and procurement processes.
- Maintaining labor cost.
- Maintaining labour cost.
- Building of salary sheet and payroll of employee.
- Using Paycor and payroll.
- Complaint handling
- Promoting and Marketing business.
- Taking care of stock and purchase.
Front Desk Manager
SIP GROUP LTD
01.2020 - 05.2021
- Highlight your accomplishments, using numbers if possible.
- Company Description
- Directed daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff, enhancing service quality and team performance.
- Implemented efficient scheduling systems, optimizing resource allocation during peak hours.
Account Manager
HT Media Ltd
07.2019 - 12.2019
- Nurtured and managed accounts to maintain healthy lifecycle, enhancing customer retention.
- Responsible for fresh account acquisition, renewals, and key account management.
- Monitored and analyzed account usage to identify trends and optimize client engagement.
- Monitor and analyze usage of accounts.
- Built sales capability by hiring, training, and mentoring sales managers to strengthen team performance.
- Building sales capability - Hiring, training, and mentoring of Sales managers.
- Leading a team of 4 people including and high level of interaction/coordination with the Delivery team.
Corporate Sales Manager
IndusInd bank
08.2018 - 07.2019
- Company Description
- Identified key contact points in HR, Finance, and Admin of corporates and initiated discussions for corporate salary tie-ups.
- Identifying key contact points/senior management across HR, Finance, and Admin in these corporates and initiating discussions for corporate salary tie-ups.
- Managed team of officers and trained them to enhance relationships with portfolio customers.
- Planned and organized marketing events in corporate sectors to cross-sell various products.
- Plan & organize various marketing events in corporate sectors for cross-selling various products.
Relationship Manager
American Express
10.2017 - 06.2018
- Managed relationships with high-end customers to enhance satisfaction and loyalty.
- Facilitated sales of Amex credit cards to meet customer needs and drive revenue.
- Cultivated customer relationships to ensure ongoing engagement and retention.
- Company Description
Deputy Relationship Manager
American Express
03.2017 - 09.2017
- Recognized as Top Performer (Sales) for the 3 consecutive Quarters in the year 2017. 2017-06
- Engaged high-end customers to enhance service satisfaction.
- Sales of Amex Credit Cards.
- Building Relationships with Customers.
- Participating in corporate activities and conferences to give better product knowledge to the end customer.
- Worked with Institutional Sales Channel to source American Express Consumer Cards.
- Interfacing with new Clients, multinational corporations and maintaining relations with them to ensure recurring revenue.
Assistant Relationship Manager
American Express
09.2016 - 02.2017
- Participated in corporate activities and conferences to enhance product knowledge for end customers.
- Interfacing with new Clients, multinational corporate and maintaining relations with them to ensure recurring revenue.
- Interfaced with new clients, multinational corporations, and maintained relationships to secure recurring revenue.
- Participating in corporate activities and conferences to give better product knowledge to the end customer.
- Recognized as Top Performer (Sales) for the 3 consecutive Quarters in the year 2017.
Front Office Assistant
Shangri-La Hotels and Resorts
02.2015 - 03.2016
- Assisted guests with check-in, check-out, and throughout their stay to enhance guest experience.
- Taking care of guests during check-in, check-out, and during the stay.
- Coordinated and managed bookings from multiple resources to optimize occupancy.
- Liaised with vendors, contractors, and Professional Services personnel to ensure timely and accurate order processing according to management specifications.
- Updating websites and loading rates accordingly.
- Awarded "Employee of the Month" for the months of May, July, December 2015
Taj Management Program
Taj Hotels
05.2014 - 01.2015
- Managed daily hotel operations, trained and developed front office associates, and covered duty manager shifts to ensure seamless service delivery.
- Addressed and resolved guest complaints and issues promptly, providing knowledgeable and friendly service to enhance guest satisfaction.
- Resolved complaints and issues in a timely and professional manner with knowledgeable and friendly service.
Industrial Trainee
Le Meridien, New Delhi
06.2012 - 11.2012
Education
Msc - human resource and management CIPD, Human Resources Development
University of East London
DELHI12-2021
MBA - SALES AND MARKETING
BRIDGE SCHOOL OF MANAGEMENT
GURGAON 04.2001 -
BACHELOR OF HOTEL MANAGEMENT - FRONT OFFICE SPECIALIST
BHMCT
Chandigarh, India 04.2001 -
12TH - Commerce
GURU HARKRISHAN PUBLIC SCHOOL
DELHI 04.2001 -
10TH - ALL SUBJECTS
GURU HARKRISHAN PUBLIC SCHOOL
DELHI 04.2001 -
Skills
Commercial sales strategy
Corporate account development
Lead generation
Sales pipeline management
Negotiation
Client relationship management
Key account management
Cross-sell management
Customer retention
Stakeholder management
Timeline
Commercial Payment Solutions - Manager
HDFC Bank
09.2022 - Current
Deputy Branch Manager - Manager
DCB Bank
05.2022 - 09.2022
Human Resources Specialist - Manager
SIP GROUP LTD
08.2021 - 05.2022
Human Resources Executive
Amazon
07.2021 - 08.2021
Fast Food Restaurant Manager
Gourmet Foods International
06.2021 - 07.2021
Front Desk Manager
SIP GROUP LTD
01.2020 - 05.2021
Account Manager
HT Media Ltd
07.2019 - 12.2019
Corporate Sales Manager
IndusInd bank
08.2018 - 07.2019
Relationship Manager
American Express
10.2017 - 06.2018
Deputy Relationship Manager
American Express
03.2017 - 09.2017
Assistant Relationship Manager
American Express
09.2016 - 02.2017
Front Office Assistant
Shangri-La Hotels and Resorts
02.2015 - 03.2016
Taj Management Program
Taj Hotels
05.2014 - 01.2015
Industrial Trainee
Le Meridien, New Delhi
06.2012 - 11.2012
MBA - SALES AND MARKETING
BRIDGE SCHOOL OF MANAGEMENT
04.2001 -
BACHELOR OF HOTEL MANAGEMENT - FRONT OFFICE SPECIALIST
BHMCT
04.2001 -
12TH - Commerce
GURU HARKRISHAN PUBLIC SCHOOL
04.2001 -
10TH - ALL SUBJECTS
GURU HARKRISHAN PUBLIC SCHOOL
04.2001 -
Msc - human resource and management CIPD, Human Resources Development
University of East London