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Anoop Singh
Hospitality
New Delhi
Summary
corporate general manager leading food and beverage operations with responsibility for staffing, budgeting, ordering, and guest recovery. Coordinates daily briefings, supervises hiring and team performance, and maintains statistical and financial records to support service control. Improves guest satisfaction by handling enquiries, complaints, and menu planning in line with demand.
Overview
1
1
Language
20
20
years of professional experience
Work History
Industrial Trainee
Hotel Surya Continental, New Delhi
- Did Six Month Industrial Training in all departments
- Hotel Surya Continental, New Delhi
Corporate G.M
(Reube Hospitality)
06.2018 - Current
- Miss Nora (Reube Hospitality)
- Implemented staff training programs to improve team performance and service quality.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Analyzed operational workflows and identified areas for process improvement.
- Collaborated with cross-functional teams to align operational strategies with business goals.
- Managed vendor relationships to secure favorable terms and enhance service delivery.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Directed operational strategies to enhance service delivery and guest satisfaction.
- Led cross-functional teams to streamline processes and improve efficiency across departments.
- Analyzed market trends to identify growth opportunities and inform strategic planning initiatives.
- Collaborated with executive leadership to align business objectives with hospitality industry standards.
Restaurant Manager
Rcube Hospitality (Mis Nora)
10.2019 - 11.2022
- Oversaw daily restaurant operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Developed and implemented scheduling systems to enhance workforce productivity and service delivery.
Asst. Restaurant Manager
Radisson Blue Kaushambi
10.2017 - 06.2018
- Conducting staff training & briefing, Dealing with all administration work, Ensuring, Opening and Closing checklist, Insuring the ordering of food &beverages, Preparing & presenting sales reports, Keeping statistical and financial records, Managing target to improve sale structure, Assessing and improving profitability
- Radisson Blue Kaushambi
Asst. Restaurant Manager
Hotel Royal Plaza, New Delhi
09.2014 - 05.2017
- Reporting Manager, Attending Daily Meeting, Maintaining Budget & Revenue, Monitoring Staff for Up-selling & Suggestive selling, Discussion with Staff Regarding Follow-up, Taking Guest Feedback Resolving Complains, Creating personal Relationship with Guest
- Hotel Royal Plaza, New Delhi
F&B Executive
Hotel Royal Plaza, New Delhi
10.2012 - 09.2014
- Responsible for smooth operation of the department in absence of the manager, Responding to customer complaints, Advising guests on menu and wine choice, Offering personalized services to guests, Ensuring guest satisfaction in serving food and beverage to guests
- Hotel Royal Plaza, New Delhi
Team Leader
Hotel Royal Plaza, New Delhi
11.2009 - 10.2012
- Conducting daily briefings and discussing daily budgets and guest satisfaction with team, Offering personalized services to guests, Ensuring guest satisfaction in serving food and beverage to guests, Training coordinator for the food and beverage department
- Hotel Royal Plaza, New Delhi
Snr. Steward (Banquet)
Park Plaza, Ludhiana
07.2008 - 11.2009
- Responsible for maintaining liquor and the inventory for the restaurant, Provide speedy and effective Customer Service, Ensuring 100% compliance of service standards
- Park Plaza, Ludhiana
Steward (Banquet)
Intercontinental -The Grand, New Delhi
02.2007 - 03.2008
- Provide speedy and effective Customer Service, Ensuring 100% compliance of service standards
- Intercontinental -The Grand, New Delhi
Education
Associate of Arts -
YMCA
New Delhi,India 04.2001 -
Graduation (B.A.) - undefined
Jaunpur University
Jaunpur, U.P.01-2004
All India Senior School Certificate Examination - undefined
Allahabad Board
U.P.01-2001
All India Secondary School Examination - undefined
Allahabad Board
U.P.01-1999
Skills
Supervisory
Communication
Quality control
Food & beverage operations
Microsoft Windows (Word, Excel & Power Point)
Budget management
Staff training
Guest satisfaction
Complaint resolution
Menu planning
Additional Information
- Three time Nominated Best Employee of the month.
- Attended several seminar & Award ceremonies for companies.
- Achieved proficiency for handling & Dealing with the online aggregators.
- Awareness of cost customization & Implementation.
Software
Interests
Listening Songs, Dancing, Playing cricket & Kabbadi
Timeline
Restaurant Manager
Rcube Hospitality (Mis Nora)
10.2019 - 11.2022
Corporate G.M
(Reube Hospitality)
06.2018 - Current
Asst. Restaurant Manager
Radisson Blue Kaushambi
10.2017 - 06.2018
Asst. Restaurant Manager
Hotel Royal Plaza, New Delhi
09.2014 - 05.2017
F&B Executive
Hotel Royal Plaza, New Delhi
10.2012 - 09.2014
Team Leader
Hotel Royal Plaza, New Delhi
11.2009 - 10.2012
Snr. Steward (Banquet)
Park Plaza, Ludhiana
07.2008 - 11.2009
Steward (Banquet)
Intercontinental -The Grand, New Delhi
02.2007 - 03.2008
Associate of Arts -
YMCA
04.2001 -
All India Secondary School Examination - undefined
Allahabad Board
All India Senior School Certificate Examination - undefined
Allahabad Board
Graduation (B.A.) - undefined
Jaunpur University
Industrial Trainee
Hotel Surya Continental, New Delhi