Daffiny M
Bangalore
Summary
Dynamic professional with experience at Concentrix (Lloyds Bank), excelling in financial analysis and customer support. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Adept at collaborating with teams to streamline processes, ensuring timely resolutions and fostering positive relationships with clients facing financial challenges.
Overview
6
6
years of professional experience
Work History
CFA International Voice Process
Concentrix (Lloyds Bank)
Bangalore
01.2024 - Current
- Coordinated with other departments to ensure timely resolution of customer queries.
- Ensured that all customer queries were addressed accurately and efficiently.
- Customer financial assistance use to help customers who are facing financial hardship. Maintain high standard of customer satisfaction through clear communication.
- Providing with payment plan which is more affordable and manageable.
- Customer financial assistance is about providing support and flexibility to customers facing financial challenges, helping them navigate difficult times while maintaining positive customer relationships.
- implemented clear communication strategies to enhance customer understanding of available financial options.
- Collaborated with internal teams to optimize financial assistance processes and improve overall customer experience.
Admission Consultant
BIMS
Bangalore
04.2019 - 12.2023
- Advised students on course selection and academic pathways.
- Developed relationships with high school counselors in order to increase awareness about college admission opportunities.
- Documented, maintained and tracked prospective student applications.
- Directed and participated in recruitment and enrollment activities.
- Managed database systems containing information about enrolled students.
- Supported students with filling out college application forms.
Education
BCA
Aims Institute
Bangalore 01-2018
PUC -
North Bangalore PU College
Bangalore 01-2015
SSLC -
Vidya Public School
Bangalore 01-2012
Skills
- Financial analysis
- Customer support
- Customer communication
- Team collaboration
- Customer relationship management
- Time management
- Critical thinking
- Problem solving
Certificates
Software Testing course from Q'Spider
- Extensive knowledge about Manual testing concept.
- Software testing lifecycle(SDLC).
- Teat scenario, test case, test plan review and test plan.
- Agile Methodology and Selenium.
- DBMS & RDBMS.
- Joins, Functions and Sub queries.
- DDL, DML, DCL and TCL.
Academic Project
- Employee Management System:
An Employee Management System (EMS) is a comprehensive software solution designed to streamline workforce management by efficiently handling employee data, performance, and activities. It enables organizations to securely store and manage employee records, including personal details, job roles, and benefits. Additionally, EMS facilitates real-time tracking of work hours, attendance, and leave, enhancing operational efficiency and workforce productivity.
- AS Jewellers:
AS Jeweller is an e-commerce platform that provides customers with a seamless shopping experience, offering convenience, a wide variety of products, and 24/7 accessibility from anywhere, at any time. The platform ensures a user-friendly interface, secure transactions, and exceptional customer service.
Language
- English
- Hindi
- Kannada
- Tamil
- Telugu
Interests
- Gardening
- Cooking
- Traveling
- Photography
- Music
Timeline
CFA International Voice Process
Concentrix (Lloyds Bank)
01.2024 - Current
Admission Consultant
BIMS
04.2019 - 12.2023
BCA
Aims Institute
PUC -
North Bangalore PU College
SSLC -
Vidya Public School