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Customer support professional with over five years of experience in enhancing customer satisfaction through effective problem-solving and communication. Skilled in conflict resolution, customer relationship management, and product knowledge, with a proven ability to handle high-pressure situations and expert in dual/triple chat concurrency. Known for improving team productivity and efficiency through training and mentorship.

Dynamic Technical Support Engineer with proven expertise at GSPANN Technologies, excelling in Microsoft 365 administration and complex problem-solving. Adept at resolving critical issues in Windows and macOS environments while delivering exceptional customer service. Recognized for consistently meeting SLAs and enhancing user satisfaction through effective communication and technical acumen.

Dynamic Voice and Video Support Specialist with extensive experience at Charter Communications, excelling in Unified Communications and technical troubleshooting. Proven track record in enhancing customer support and streamlining ticketing processes. Adept at leveraging VoIP technologies while fostering strong relationships with clients and team members to drive effective solutions.

Diligent Communications Engineer successful in professional growth in the field of SS7, TDM, VOIP, IMS, MNO, and data communication. Over 20 years of hands-on experience working as a senior Voice Engineer for telecommunications businesses. Currently Responsible for implementing, integrating, and deploying IMS services and technology in a cutting-edge technical environment to stand up cloud-native LTE/Voice Core.A strong team player who works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions.

Vishnu Vardhan Gangoni

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