Damuka Rewanth
Hyderabad
Summary
Customer support professional with over five years of experience in enhancing customer satisfaction through effective problem-solving and communication. Skilled in conflict resolution, customer relationship management, and product knowledge, with a proven ability to handle high-pressure situations and expert in dual/triple chat concurrency. Known for improving team productivity and efficiency through training and mentorship.
Overview
7
7
years of professional experience
Work History
International Non Voice Customer Support Executive
VXI Global solutions
Hyderabad
08.2023 - 04.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with colleagues to resolve complex customer queries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided detailed information about products and services.
- Assisted customers with product installation and setup.
- Assisted customers with product selection based on their individual needs and preferences.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided support during peak periods of activity.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed troubleshooting on technical problems.
- Resolved customer complaints professionally and efficiently.
- Strengthened customer retention by offering discount options.
- Participated in regular meetings with other departments.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Domestic Non Voice [Blend] Customer Support
anb
hyderabad
09.2021 - 10.2022
- Resolved an average of 50 customer inquiries per day through phone and email communication, ensuring customer satisfaction and retention
- Developed and implemented a new training program for new customer support staff, resulting in a 30% increase in efficiency and productivity
- Collaborated with the product development team to identify and report common customer complaints, resulting in a 20% reduction in product defects and an increase in customer satisfaction
- Maintained accurate customer records and data analysis, identifying trends and providing insights to the management team to improve customer experience and service
Customer support associate
infolumi
hyderabad
10.2018 - 09.2021
- Provided exceptional customer service by resolving complex issues and inquiries for over 50 customers daily, resulting in a 98% customer satisfaction rate
- Developed and implemented training materials for new hires, resulting in a 30% reduction in training time and an increase in customer issue resolution
- Collaborated with cross-functional teams to identify and address customer pain points, resulting in an increase in customer retention by 25%
- Consistently met and exceeded monthly performance metrics such as call quality and handle time, resulting in recognition as a top-performing customer support associate
Education
B.Tech - Computer Science Engg
Kite College, Shabad Rangareddy
Hyderabad, India10.2012
Skills
- Typing Speed with 40 Wpm
- Dual / Triple Chat Concurrency Handling Expert
- Avid customer service skills
- Technical troubleshooting
- Customer relationship management
- Team collaboration
- Customer retention
- Quick Software adaptation
- Salesforce navigation
- Effective communication
- Problem-solving
- Command Prompt
- Microsoft Excel
- Microsoft Office
Strengths
Consistency in reporting.
Conflict resolution ability.
Calm and composed mindset.
Adaptability.
Cascading and learning process knowledge on regular timelines
Hobbies
- Reading
- Singing
- Writing
- Pencil Art
Timeline
International Non Voice Customer Support Executive
VXI Global solutions
08.2023 - 04.2025
Domestic Non Voice [Blend] Customer Support
anb
09.2021 - 10.2022
Customer support associate
infolumi
10.2018 - 09.2021
B.Tech - Computer Science Engg
Kite College, Shabad Rangareddy
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