Saritha Reddy
Hyderabad
Summary
A dynamic and results-driven professional with a background in overseas education management, bringing a high level of energy and expertise to the table. Proven skills lie in strengthening operational procedures, enhancing team productivity, and streamlining processes. Thrives in changing environments, utilizing strategic decision-making abilities to adapt and excel. With a performance-oriented mindset and a strong work ethic, dedicated to creating innovative approaches that drive long-term business success.
Overview
13
13
years of professional experience
Work History
Assistant Manager Admissions Servicing
Manya - The Princeton Review
06.2015 - Current
- Delivered end-to-end service management for top-tier universities in the USA, Canada, the UK and Germany, supporting students throughout the entire lifecycle including profile evaluation, university shortlisting, application assistance, enrollment guidance, visa documentation, mock interviews, and pre-departure onboarding.
- Pitch-in for pre-sales counseling and advice to prospective clients regarding Admission Services for initial interest built-up and Thorough assessment of students’ profiles and preferences before short-listing
- Collaborate with cross functional teams to address business needs.
- Support enrolment process and share information on various courses, colleges, test prep products, application process and deadlines on proactive basis
- Take sessions and seminars at universities and for GRE, GMAT, SAT batches at various centres
- Assess student profiles to provide tailored advice on country options and academic
opportunities. - Maintain proper and comprehensive records documentations including the ability to learn on own initiatives and research best study options for students through CRM
- Collaborate with cross-functional teams to address business objectives and drive
performance. - Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager-Operations
Students Choice Consultancy
03.2015 - 05.2015
- Team Management _ Assigning leads and monitor work flow
- Interacting with B2B partners regarding admission status and I-20
- QC Short-listing of Universities
- Resolving queries of students with regards to applications, admissions, etc
- Following-up universities for admission status and i-20 issuance if admitted
- Second level Mock session and prepare students for visa.
- Liaising with Universities and follow-ups for establishing collaborations
- Research & Profiling - Segmentation, Research and Candidate Lifecycle Management
- Operations - Overall Lead Management on Integrated CRM Portal, Management of Knowledge
Repository - Deliver training consistently, adhering closely to the facilitator guide and intended workshop
structure. Demonstrate detailed understanding of the training subject matter and deal with
delegate queries effectively.
Senior Process Lead
Manhattan Review
06.2012 - 01.2015
- Thorough assessment of students’ profiles and preferences before short-listing
- Short-listing of Universities
- Resolving queries of students with regards to applications, admissions, etc
- Online application assistance
- Documentation monitoring
- Following-up universities for admission status and i-20 issuance if admitted
- Complete Visa application guidance
- Liaising with Universities and follow-ups for establishing collaborations
- Updating Universities information in software tool
Education
Bsc - Mathematics, Electronics And Computer Science
JAHNAVI DEGREE COLLEGE
Hyderabad, India05.2012
Skills
⦁ Workflow Coordination
⦁ Training and development
⦁ Business operations knowledge
⦁ Operations Management
⦁ Employee Relations
⦁ Team leadership expertise
⦁ Customer Retention
⦁ Customer Relationship Management (CRM)
⦁ Lead Management for complete life cycle of enquiry
⦁ University selection, applications, and Visa process of USA, UK, Canada & Germany
Timeline
Assistant Manager Admissions Servicing
Manya - The Princeton Review
06.2015 - Current
Manager-Operations
Students Choice Consultancy
03.2015 - 05.2015
Senior Process Lead
Manhattan Review
06.2012 - 01.2015
Bsc - Mathematics, Electronics And Computer Science
JAHNAVI DEGREE COLLEGE
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