Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Affiliations
Timeline
Generic

Daivik Ghose

Sr Business Process Specialist
Mumbai,MH

Summary

Production Engineer with 7+ years of experience in Sales support, Project management, customer relations (Domestic & International), Planning, Consultancy, Data analysis. An innovative thinker with a problem-solving attitude having worked around various functions like Sales operations, Customer support, Supply Chain, Planning department. Seeking to boost the exciting and evolving sales culture at Sandvik Coromant, and eager to contribute to process improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Value Specialist - SEAO & India

Sandvik Coromant
07.2021 - Current
  • Provide business support with a consultancy approach to Key accounts
  • Ensure operational Service level agreements are met for Key accounts by close monitoring and regular followups with concerned team
  • Responsible for Enquiry to Delivery of Value-added Services
  • Close collaboration with Sales to provide support on Customer Value plans to gain more market share
  • Inventory planning for key accounts connecting with Sales and Global planners. Achieved non delay of 96%
  • Meeting with key customers along with Sales to understand pain points related to operations, delivery, etc & provide them timely solutions
  • Generated PBI dashboard connecting 2+ data source to provide insights on ordering trends, delivery delays, phased out items, etc.
  • Resolved an issue of label markings for our top account in SEAO and received positive feedback from Customer/Sales.
  • Negotiated rates with Logistics vendor and saved approximately Rs. 50,000 per shipment.

Asst. Manager - Sales Operations

Sandvik Coromant
04.2019 - 06.2021
  • Managing entire OTD cycle for Central region and acting as key primary contact for the Sales team, Customers and Channel partners to resolve issues promptly connecting with relevant stakeholders
  • Key user/team lead for rolling out ERP(SAP) for India team in 2021 working closely with global process experts
  • E-orderlines lead for India and achieved the target set for 2020 with collaborative team meetings and coordinated teamwork
  • Successfully streamlined logistics of Reconditioning business PAN India by reducing lead time for forward/reverse logistics from 4-5 days to 1-2 day/s
  • Streamlined the stock (Physical-System) at Belgaum warehouse and liquidated dead stock reducing inventory cost on Company
  • Vendor management - Contracts and SLA monitoring.

Senior Executive - Supply Chain

Tata BlueScope Steel Pvt Ltd.
07.2018 - 03.2019
  • Order execution right from Raw Material ordering to dispatch
  • SPOC for West region - Coordinate between multiple departments to ensure better operational flow.
  • Supply planning to meet targets based on Sales forecast and customer orders
  • Inventory management - Maintaining buffer stock, FIFO, liquidating ageing non-std SKU
  • Ensure DIFOT and solve customer queries (Short supply, late delivery, transit damage, etc.)

Production Planning & Control Executive

Tata BlueScope Steel Pvt Ltd.
09.2016 - 06.2018
  • Planning of Finished good dispatches from Mother plant Jamshedpur to Downstream, Domestic & Export customers and forward vehicle loading plan to Logistics for vehicle placement
  • Daily production planning/scheduling for Color coating, Metal coating line & packing line based on forecast received by Sales
  • Reduced the monthly dead freight by 4%
  • Implemented truck load deciding process thus saving time.

Education

B-Tech - Production Engineering

Konkan Gyanpeeth College of Engineering
Karjat, India
07.2016

Skills

  • Supply Chain
  • Sales support
  • Project Management
  • CRM Dynamics
  • SAP S4 Hana
  • SAP PLM
  • Power BI
  • Logistics
  • MySQL
  • Advanced Excel
  • Data analysis
  • Inventory management
  • Vendor management

Certification

  • Outdoor leadership program by TATA
  • Lean Inventory management
  • Customer Service foundation
  • PowerBI Dashboards
  • Advanced Excel

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Affiliations

  • Represented Sandvik in Inter Swedish Championship & bagged Gold (Basketball), Silver (Badminton)

Timeline

Customer Value Specialist - SEAO & India

Sandvik Coromant
07.2021 - Current

Asst. Manager - Sales Operations

Sandvik Coromant
04.2019 - 06.2021

Senior Executive - Supply Chain

Tata BlueScope Steel Pvt Ltd.
07.2018 - 03.2019

Production Planning & Control Executive

Tata BlueScope Steel Pvt Ltd.
09.2016 - 06.2018

B-Tech - Production Engineering

Konkan Gyanpeeth College of Engineering

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Daivik GhoseSr Business Process Specialist