Summary
Overview
Work History
Education
Skills
Awards
ADDITIONAL INFORMATION
Timeline
Generic

DAKSHATA MAHADIK

Summary

Motivated and detail-oriented customer support professional with over 5 years of experience at Reliance Securities Ltd. Demonstrates strong Communication and interpersonal skills, with proven abilities in logical and analytical skills and quick decision-making are crucial. Holds a National Institute of Securities Markets (NISM) Series 7 certification. Committed to continuous learning and excelling in a dynamic career

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Reliance Securities Ltd.
04.2024 - Current
  • Provided expert support to customers and resolving complex issues and ensuring high satisfaction and loyalty.
  • Handling chats and emails cases.
  • Handled Branch and partners levels queries.

Senior Customer Executive

Reliance Securities Ltd.
04.2022 - 03.2024
  • Worked with other teams to solve product/service issues and improve customer experience.
  • Addressed customer queries and managed risk related calls.
  • Improved processes and workflows, leading to business growth.
  • Training the new joiners.
  • Team leadership and development.
  • Handled Branch and partners levels queries.

Customer Executive

Reliance Securities Ltd.
11.2019 - 03.2022
  • Handled inbound and outbound calls.
  • Provided product, service, and offer information to customer.
  • Identified and fulfilled customer needs.
  • Handled verification calling.

Education

Bachelor of Commerce -

Mahatma Phule Arts Science Commerce College
06-2017

HSC - Commerce

New English School and Junior Collage Ambavali
06.2013

SSC - undefined

New English School Ambavali
06.2011

Skills

  • Effective communication
  • Analytical problem resolution
  • Comprehensive product understanding
  • Task management expertise

Awards

NISM 7 (Securities Operations and Risk Management Certification), Advance skills in Microsoft Word, PowerPoint, and Excel.

ADDITIONAL INFORMATION

  • Software 1. Utilized Microsoft Office suite including Word, Excel, and PowerPoint.
  • 2. Amadeus (Ticketing Software)
  • 3. Business Partner Portal.
  • 4. Kapture CRM.

Timeline

Assistant Manager

Reliance Securities Ltd.
04.2024 - Current

Senior Customer Executive

Reliance Securities Ltd.
04.2022 - 03.2024

Customer Executive

Reliance Securities Ltd.
11.2019 - 03.2022

HSC - Commerce

New English School and Junior Collage Ambavali

SSC - undefined

New English School Ambavali

Bachelor of Commerce -

Mahatma Phule Arts Science Commerce College
DAKSHATA MAHADIK