Dakshin Shanker
Technical Engineer
Cambridge
Summary
Seasoned Engineering professional adept at seamlessly integrating project technical aspects and making information Relatable to non-technical personnel. Experienced professional and technical engineer with 13 years of experience in building the infrastructure for the data center with assistance and a proven expertise in leading the service desk team streamlining the processes as per the SLA.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Senior Technical Engineer
Visics ATG India private limited
2022.03 - 2024.07
- Installation of VM's in VMWare ESXi 7.0.3
- Configuration VM's (Storage, Network, PCI)
- Configuration of FortiGate Firewall(Access rules, VPN)
- Configuration of Teltonika and Peplink router
- O365 Administration (user creation, groups, permission request etc)
- O365 application installation and troubleshooting (outlook, teams)
- Configuration and troubleshooting of proxim and Radwin antennas.
- Configuration and troubleshooting in Genetec security system software.
- Configuration and troubleshooting Integraxor Gas detection software.
- Maintaining Freshdesk application for 24/7 technical support.
- Identified and resolved complex technical issues, ensuring optimal system functionality and minimizing downtime.
Technical Engineer
Information Dynamics LLC
2014.01 - 2021.01
- Managing IT environment which has 20 servers, 400 workstations, 80 laptops.
- server administration in AD (user creation, group policy).
- physical to virtual server migration.
- O365 - handled on premises and hybrid Exchange servers.
- establish VPN's connection between offices under sharaf group.
- Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
- Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.
System Administrator
S4Carlisle publications Pvt Ltd
2013.01 - 2014.01
- Maintenance of End point protection Sophos Anti-virus.
- Active directory migration from 2003 server to 2008 server.
- Installation, configuration of Microsoft Windows 2008 & 2012 Server.
- Maintenance of DHCP server.
- Software deployment through group policy.
- Creating users, groups and assigning permissions in Active Directory.
- Knowledge in e-Call logging systems using Dell Kace software.
Junior System Engineer
L&T Ramboll PVT Ltd
2010.01 - 2013.01
- Installation of Windows Operating Systems
- Managing around 300 client machines with Operating System windows XP, Vista &windows 7.
- Troubleshooting Network and operating system related problems.
- Creating users, groups and assigning permissions in Active Directory Backup operation in Symantec Backup Exec 2010 in IBM Tape library.
- Maintenance of Symantec Endpoint Protection Antivirus for servers and clients Backup and restore management of files and folders.
- Knowledge in e-Call logging systems using Spice works software Windows deployment service - OS installation.
- Software deployment through group policy. Setting up permissions for users and groups.
Education
Bachelor of Science - Information Technology
SRM University
Chennai, India 2001.04 -
Skills
Genetec configuration
Integraxor configuration
VMware installation and configuration
Microsoft office 365 Administration
Microsoft Azure Administration
Fortigate / SonicWALL firewall administration
Hyper-V P2V and V2V migration
Expertise in Infrastructure Management with servers, desktops
O365- Creating new users, groups and handled the Users licenses assigned, group level permission request, mailbox full backup, mail forwarded request, size increasing, o365 application installation and troubleshoot (outlook, teams, etc.)
Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure
Personal Information
- Canadian Permanent Resident : 11-1318-5975
- Passport : Indian
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Certification
CCNA
Timeline
CCNA
2024-11
Senior Technical Engineer
Visics ATG India private limited
2022.03 - 2024.07
Certification in Microsoft Azure Administrator Associate
2022-01
Certification in VMware Certified Professional 5 (VCP5- DCV)
2019-02
Technical Engineer
Information Dynamics LLC
2014.01 - 2021.01
System Administrator
S4Carlisle publications Pvt Ltd
2013.01 - 2014.01
Junior System Engineer
L&T Ramboll PVT Ltd
2010.01 - 2013.01
Bachelor of Science - Information Technology
SRM University
2001.04 -
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