DAL SINGH BARELA
DUTY OFFICER
Indere
Summary
Dynamic Duty Officer at PVR KA MALL with proven expertise in team management and relationship building. Enhanced guest satisfaction through effective problem-solving and active listening, leading to improved service quality. Recognized for maintaining safety standards and fostering a positive work environment, ensuring operational excellence and guest loyalty.
Overview
3
3
years of professional experience
Work History
Duty Officer
PVR KA MALL
07.2025 - Current
- Managing operations and administration, leading and motivating the team and creating a positive work environment.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Focus on day-to-day operations and direct team support, guiding my team through their tasks and goals, stepping in to help during a rush.
- Monitored online reviews, responding professionally while implementing changes based on constructive feedback from guests.
- Maintained detailed records of each account"s payment history , providing easy access to information for audit and analysis purposes.
Guest Relationship Associate
PVR INOX LUXE TI MALL
06.2024 - 07.2025
- Set performance expectations for the team ,monitoring progress towards goals and providing constructive feedback as needed guests.
- Assisted in the resolution of billing issues,ensuring guests left satisfied with their overall experience .
- I provided Food & Beverages to patrons for profit and create positive guest experiences.
- Remedied issues quickly and effectively through actice listening, conflict resolation, and dynamic communication skills.
Guest Service Associate
INOX INSIGNIA CENTRAL MALL
01.2023 - 11.2023
- Welcomed guests at Entrance and Engaged in cordiol conversations while handling check-ins.
- As part of my role at Insignia Inox, I provide a friendly and professional service to the patrons, ensuring their satisfaction and loyalty.
- I handle the front office operations, such as booking tickets, checking in patron, answering queries and resolving issue.
- Assisted colleague in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
GED - Aviation , Hospitality, Customer Service , Travel
FRANKFINN INSTITUTE INDORE
Indore 04.2001 -
Bachelor of Arts - History
JIWAJI UNIVERSITY
GWALIOR, MADHYA PRADESH 04.2001 -
High School Diploma - undefined
School For Excellence
Guna, India04.2016
Skills
Team Management
Timeline
Duty Officer
PVR KA MALL
07.2025 - Current
Guest Relationship Associate
PVR INOX LUXE TI MALL
06.2024 - 07.2025
Guest Service Associate
INOX INSIGNIA CENTRAL MALL
01.2023 - 11.2023
GED - Aviation , Hospitality, Customer Service , Travel
FRANKFINN INSTITUTE INDORE
04.2001 -
Bachelor of Arts - History
JIWAJI UNIVERSITY
04.2001 -
High School Diploma - undefined
School For Excellence