Dalbir Singh
Zirakpur,PB
Summary
Results-driven Professional with extensive experience in lead generation, customer acquisition, and account management within the software industry. Proven track record in closing deals, driving revenue growth, and providing technical support to help clients maximize software usage. Expertise in creating tailored sales approaches, developing engaging presentations, and staying current with industry trends. Adept at collaborating with cross-functional teams to optimize client satisfaction and foster long-term business relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
QuarkXPress Publishing R&D Pvt Ltd
12.2021 - Current
- Lead Generation: Identified and sourced potential customers through cold calling, networking, and digital outreach, leading to a 30% increase in qualified leads year-over-year.
- Deal Closure: Negotiated and closed contracts with new clients, contributing to a 25% increase in annual revenue. Consistently met or exceeded sales targets by 15-20%.
- Customer Support & Onboarding: Provided technical support to clients, ensuring smooth onboarding and optimal use of the software, resulting in a 95% customer retention rate.
- Market Trends: Stayed up-to-date with market trends and competitor activities, providing valuable feedback to marketing and product teams to adjust messaging and positioning.
Process Manager
EClerx
12.2020 - 12.2021
- Sales Strategy: Designed and implemented data-driven sales strategies, which increased sales efficiency and led to a 10% improvement in conversion rates.
- Customer Satisfaction: Provided ongoing customer support and technical assistance, ensuring clients fully leveraged the software to meet their business goals.
- People Management: Effectively supervised staff of 120+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Product Demonstrations: Delivered product demonstrations, showcasing software features, and aligning them with customer business needs.
Team Leader
Tech Mahindra
09.2018 - 12.2020
- KPI Monitoring: Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Cross-Department: Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Training: Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- NPS: Worked on NPS improvement program and increased customer satisfaction ratings to [21%] from [18%
Associate Process Manager
EClerx
01.2014 - 09.2018
- Resolution: Resolved customer technical errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Sales Project: Worked on transitional sales project while primarily focusing on maintaining issue resolution targets set by the client.
- Product Knowledge: Maintained meticulous product knowledge to train staff appropriately and offer customers expert purchase guidance.
- Client Reviews: Weekly client review to discuss project implementations and alleviate any issues.
Education
Bachelor of Science - Information Technology
Shaheed Udham Singh College of Engineering And Tec
Tangori, Mohali01-2013
10+2 - Non-Medical
Bal Niketan School
Chandigarh01-2009
10th -
Shivalik Public School
Chandigarh01-2005
Skills
- Lead Generation & Prospecting
- Sales Negotiation & Closing
- Customer Relationship Management
- Technical Support & Product Demonstrations
- Product Knowledge & Feature Presentation
- Account Management & Retention
Certification
- Lean Six Sigma Green Belt Certified Professional
- Lean Six Sigma Black Belt Certified Professional
Timeline
Manager
QuarkXPress Publishing R&D Pvt Ltd
12.2021 - Current
Process Manager
EClerx
12.2020 - 12.2021
Team Leader
Tech Mahindra
09.2018 - 12.2020
Associate Process Manager
EClerx
01.2014 - 09.2018
- Lean Six Sigma Green Belt Certified Professional
- Lean Six Sigma Black Belt Certified Professional
Bachelor of Science - Information Technology
Shaheed Udham Singh College of Engineering And Tec
10+2 - Non-Medical
Bal Niketan School
10th -
Shivalik Public School
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