Daljeet Singh
Chandigarh
Summary
Seasoned Retail Operations Head with substantial background in retail management, overseeing operations and driving sales. Delivered improved store performance and increased customer satisfaction through strategic initiatives and strong leadership skills. Committed to fostering team cohesion and enhancing operational efficiency while providing exceptional customer service.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Retail Operations Head
HDH pvt ltd
Chandigarh
03.2026 - Current
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Oversaw daily retail operations to ensure efficient workflows and high service standards.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust operational tactics accordingly.
- Coordinated store layout changes to enhance customer experience and product accessibility.
- Led training programs for staff to improve product knowledge and sales techniques.
- Collaborated with marketing teams to drive promotional campaigns and improve brand visibility.
PUNJAB STATE CO-ORDINATOR
UTKARSH GLOBAL FOUNDATION
01.2023 - Current
- To drive all the organizational functions and project executions in the state.
MANAGER
FOREVER LIVING INTERNATIONAL, USA
03.2015 - 01.2021
- Product training and demonstrations
- Facilitated business training sessions for employees
- Team development training
- To build a strong distribution channel through direct client meetings
- Conducted open seminars and meetings across India
ASM
ORIENT ELECTRIC
08.2014 - 02.2015
- New Product Launch (Cooler, Geyser and Appliances division)
- Channel Sales management
- (C.K BIRLA GROUP)
TSE RETAIL
TTK PRESTIGE LIMITED
11.2012 - 08.2014
- New franchisee development
- Existing Franchisee Management
- Retail management
- ATL/BTL activities
- Primary/Secondary retail management
- Franchisee visits and stock identification
- Trainings to franchisee sale/operational staff
- VM activities
- Reporting to VicePresident Retail, Bangalore
SENIOR BDE
MATRIX CELLULAR INTERNATIONAL
05.2011 - 10.2012
- Sales of international connections
- Forex card to the corporate, Individuals, Travel channel partners/Agencies
- Travel solutions etc
BDM
CANDID CONSULTANT PVT. LTD. PUNE
08.2010 - 04.2011
- Staffing and recruitment tie ups with corporate in Pune region
- Team handling
- Reporting to director, Pune
MARKETING EXECUTIVE
BHUJBAL AUTOMOBILES (MAHINDRA-NAVISTAR)
08.2009 - 07.2010
- Lead generation and advance booking of HCVs
- Explored various aspects of market dynamics
- Conducted competitive analysis to identify market trends and inform product strategy
- Deep dive activity
- Generated leads and secured advance bookings for HCVs, enhancing sales pipeline
- Coordinated plant visits for logistics company owners and drivers to gather insights and strengthen relationships
Education
Marketing Management - Doctorate
London School of Business & Science
06.2024 - 05.2026
MBA (EXECUTIVE) -
PUNJAB UNIVERSITY
ChandigarhMBA/PGDM -
INTERNATIONAL INSTITUTE OF MANAGEMENT STUDIES
PuneBCOM - TOURISM & TRAVEL
GOVERNMENT COLLEGE
DHARAMSHALA, HIMACHAL PRADESHHIGHER SECONDARY - BUSINESS STUDY
GOVERNMENT SEN. SECONDARY
JAWALI, HIMACHAL PRADESHSkills
- Store operations
- Sales and marketing
- Sales planning
- Sales enhancement
- Sales promotion
- Sales leadership
- Merchandising strategies
- Promotion strategy
- Product launch
- Retail build outs
- Customer experience
- Customer relations
- Customer engagement
- Sales monitoring
- Performance analysis
- Team management
- Team leadership
- Team motivation
- Staff development
- Staff training
- Recruitment training
- Retail training
- Team collaboration
- Relationship management
- Decision making
- Strategic marketing
- Business enhancement
- Presentations
- Team meetings
- Sales predictions
- Pricing strategy
- Profit maximization
- Organizational skills
- Employee engagement
- Leadership training
- Strategic marketing
Accomplishments
- Topper of Punjab University Chandigarh in MBA - Executive (Batch 2014 - 2016)
- Best student award 2008 from IIMS Pune
- Best emerging player award 2008 during management course
- Won lot of gold medals in cultural activity and various stage plays
- Blood donations more than 15 times
- Good can be seen so this is the biggest achievement of my life
Competencies And Skills
- Corporate Trainings /Trainer/ Business/Sales Enhancement program and workshops
- Sales & marketing, Relationship management, Product Launch
- Goal-oriented, Team management
- Presentations, Group discussion
- Curiosity to grow in life professionally as well as personally
- Curiosity to learn new things
- Desire to achieve the goals
- Believe in almighty and purpose to serve others with human values
- Social activities participation i.e. Blood donation at PGI (More than 15 times) Chandigarh, Tree plantation, Cleaning camps in societies etc
- Play cricket in corporate levels and missionary team (Captain)
- Decision making
Personal Information
- Date of Birth: 07/08/86
- Nationality: Indian
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
- Gym, Cardio, Physical exercises
- Listening to holy shabads
- Motivational and entrepreneur books
- Playing cricket and corporate tournaments
- Listening to spiritual congregation
- Attend spiritual preaching in morning
- Cooking occasionally
- Self discipline
- Love to travel and explore new adventures, I love natural places to visit and spent quality time
- Daily self improvement with small but new experience and learning
Disclaimer
I confirm that the information provided by me is true to the best of my knowledge and belief.
Corporate Experience
- Utkarsh Global Foundation, Punjab State Co-ordinator, To drive all the organizational function and project executions in the state., 01/14/23, Present
- Forever Living International, USA, Manager, Product trainings and demonstrations, Business Trainings, Team development trainings, To build strong distribution channel through direct client meetings, Conducted open seminars and meetings pan India., 03/01/15, 01/13/21
- Orient Electric, ASM, New Product Launch (Cooler, Geyser and Appliances division (C.K Birla Group). Channel Sales management., 08/16/14, 02/28/15
- TTK Prestige Limited, TSE Retail, New franchisee development, Existing Franchisee Management, Retail management, ATL/BTL activities, and Primary/Secondary retail management, Franchisee visits and stock identification, Trainings to franchisee sale/operational staff, VM activities, reporting to Vice-President Retail, Bangalore., 11/01/12, 08/15/14
- Matrix Cellular International, Senior BDE, Sales of international connections, Forex card to the corporate, Individuals, Travel channel partners/Agencies, Travel solutions etc., 05/23/11, 10/22/12
- Candid Consultant Pvt. Ltd. Pune, BDM, Staffing and recruitment tie ups with corporate in Pune region, Team handling, Reporting to director, Pune., 08/01/10, 04/30/11
- Bhujbal Automobiles (Mahindra-Navistar), Marketing Executive, New Product Development Process, Deep dive activity, Competitive Analysis, Meeting fleet owners, Managers of Logistic companies, Lead generation and advance booking of HCVs, Arrangements of plant visit of Logistic companies owners, Drivers to get insight., 08/01/09, 07/31/10
Specializations
- BCOM, PGDM, Marketing/Finance, IIMS Pune
- MBA-Executive, IB, Marketing, Panjab University
Languages
Hindi
First Language
English
Advanced
C1
Punjabi
Upper Intermediate
B2
Timeline
Retail Operations Head
HDH pvt ltd
03.2026 - Current
Marketing Management - Doctorate
London School of Business & Science
06.2024 - 05.2026
PUNJAB STATE CO-ORDINATOR
UTKARSH GLOBAL FOUNDATION
01.2023 - Current
MANAGER
FOREVER LIVING INTERNATIONAL, USA
03.2015 - 01.2021
ASM
ORIENT ELECTRIC
08.2014 - 02.2015
TSE RETAIL
TTK PRESTIGE LIMITED
11.2012 - 08.2014
SENIOR BDE
MATRIX CELLULAR INTERNATIONAL
05.2011 - 10.2012
BDM
CANDID CONSULTANT PVT. LTD. PUNE
08.2010 - 04.2011
MARKETING EXECUTIVE
BHUJBAL AUTOMOBILES (MAHINDRA-NAVISTAR)
08.2009 - 07.2010
MBA (EXECUTIVE) -
PUNJAB UNIVERSITY
MBA/PGDM -
INTERNATIONAL INSTITUTE OF MANAGEMENT STUDIES
BCOM - TOURISM & TRAVEL
GOVERNMENT COLLEGE
HIGHER SECONDARY - BUSINESS STUDY
GOVERNMENT SEN. SECONDARY