S.JAG JEEVAN LAL

• Oversaw operations of Adidas, Reebok, Crocs & Guess stores across 5 states.
• Managed 3 Cluster Managers and monitored their region’s sales and KPIs.
• Managed inventory levels and tracked product sales data to identify trends in customer demand.
• Supervised daily operations, including customer service, cashiering, stocking shelves.
• Implemented marketing campaigns to drive store traffic and increase sales volume.
• Assisted customers in locating items or providing information about products.
• Coordinated with vendors to secure competitive pricing on merchandise.
• Ensured all safety protocols were followed at all times within the store environment.
• Oversaw maintenance of store facilities including cleaning, repairs.
• Conducted regular performance reviews of staff to ensure compliance with company standards.
• Maintained accurate records of purchases, returns, invoices, payments.
• Planned and executed promotional activities throughout the year to boost sales revenue.
• Worked closely with management team to set goals and objectives for the retail store.
• Reviewed weekly and monthly sales figures and adjusted staffing levels accordingly.
• Developed and implemented operational policies and procedures for the retail store.
• Analyzed financial reports to develop strategies for increasing profits.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

· Cluster Manager – Adidas & Reebok | Sridevi Associates India Pvt Ltd

Oct 2017 – May 2022 | Hyderabad & Vijayawada

· - Supervised 9 stores.

· - Recruited, coached, and performance-managed store managers and retail staff.

· - Monitored sales performance, stock management, and visual merchandising.

· - Led internal audits and executed operational SOPs across stores.

• Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
• Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
• Monitored and reported on key performance indicators (KPIs) to senior management.
• Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
• Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.

• Updated POS system with new products and promotional offers.
• Developed strategies to maximize sales and profitability.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Planned special promotions or discounts based on market trends.
• Managed daily banking activities such as deposits and withdrawals.
• Recruited, trained and supervised new employees.
• Maintained accurate records of employee performance reviews.

• Communicated regularly with customers to gain insights into their needs.
• Managed customer service inquiries and complaints in a timely manner.
• Developed a system for tracking inventory and ordering supplies as needed.
• Coordinated with other departments to ensure smooth flow of operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Monitored employee attendance records, timekeeping, and payroll information.
• Assisted in the development of operational strategies to ensure efficient and productive operations.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Implemented efficient systems for tracking stock movement.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Assessed operational efficiency of the store's departments.

• Collaborated with management on developing strategic plans for achieving business goals.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.
• Created reports on sales trends, inventory levels, and financial data.