Damaraju Naga Sai Sree Harsha
Customer Service Manager
Guntur,AP
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
5
5
Certifications
Work History
Customer Service Manager
DV DATA ANALYTICS PVT LTD
07.2023 - 08.2024
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
Senior Customer Service Representative
U-NEXT LEARNING PVT LTD
10.2022 - 06.2023
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Customer Service Representative
UPGRAD EDUCATION PVT.LTD
04.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
CUSTOMER SERVICE ASSOCIATE (SR)
AMAZON DEVELOPMENT CENTRE INDIA
09.2020 - 03.2022
- Worked in different OU's, Handled messages , calls , emails for the right resolution of the customers
- Achieved all the PRR in the tenure of amazon
- Resolving over 200+ calls and 100+ messages in a day
- Worked for the pilot project CARACARA which is being introduced to the amazon
- Had quality analysis of the customer's requirements.
- Drove operational improvements which resulted in savings and improved profit margins.
- Contributed in training the new onboardies.
Education
BOARD OF SECONDARY EDUACTION
SRI CHAITANYA COLLEGE
07.2012 - 05.2014
HOWARD PUBLIC SCHOOL
Hyderabad, India 03.2000 - 05.2012
BACHELORS -
CHALAPATHI INSTITUTE OF ENGG & TECH
Guntur, India 06.2014 - 05.2018
Skills
Customer Service
Complaint resolution
Customer Relationship Management (CRM)
Problem-Solving
Technical Support
Training and mentoring
Time Management
One Call Resolution
Accomplishments
- APPENSIONERSHYD
- Developed a website for the NGO
- EMPLOYEE MANAGMENT SYSTEM
- Developed a DBMS for the Employee management of the institution
- ANDRIOD APPLICATION
- Developed game applications
- WEBSITE
- Developed a website for a tattoo studio
Certification
Microsoft Technology Associate
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
DV DATA ANALYTICS PVT LTD
07.2023 - 08.2024
Senior Customer Service Representative
U-NEXT LEARNING PVT LTD
10.2022 - 06.2023
Customer Service Representative
UPGRAD EDUCATION PVT.LTD
04.2022 - 10.2022
CUSTOMER SERVICE ASSOCIATE (SR)
AMAZON DEVELOPMENT CENTRE INDIA
09.2020 - 03.2022
BACHELORS -
CHALAPATHI INSTITUTE OF ENGG & TECH
06.2014 - 05.2018
BOARD OF SECONDARY EDUACTION
SRI CHAITANYA COLLEGE
07.2012 - 05.2014
HOWARD PUBLIC SCHOOL
03.2000 - 05.2012
Microsoft Technology Associate
CSI MEMBER
Won first prize in Group Discussions
Attended various seminars on Tech Growth
Awarded New star By UGC
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