Damin Prajapati
DUBAI,UAE
Summary
Experienced claims adjuster with extensive expertise in damage evaluation, loss adjusting, and automated claims processing. Proficient in quality assurance, insurance law, and technical knowledge, ensuring accurate and efficient claims processing. Skilled in cost estimation techniques, lender collaboration, and negotiation expertise. Adept at using Microsoft Office Suite to enhance productivity and time efficiency. Committed to delivering high-quality results while continuously improving processes and reducing costs.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Investigation Manager
ICICI Lombard General Insurance Co. Ltd.
Ahmedabad, Gujarat
10.2023 - 01.2025
- Handled escalated customer complaints, resulting in increased customer satisfaction.
- Devised strategic investigation plans to achieve timely closure of cases.
- Facilitated regular team meetings, fostering a cooperative work environment.
- Enhanced department efficiency by introducing new investigation tools and technologies.
- Streamlined communication channels with local law enforcement agencies to enhance collaboration.
- Conducted detailed background checks to inform ongoing investigations.
- Provided mentorship and guidance for junior team members, encouraging professional development.
- Analysed data and information to identify issues and create tailored solutions.
- Handle and oversee 190+ motor insurance investigation cases per months, ensuring timely allocation and management.
Assign cases to external agencies for investigations of motor claims (including own damage and fire cases). - Collect details and documents from the insured and surveyors for investigation. Ensure that reports are provided within the specified TAT (Turnaround Time).
- Collaborate with outstation managers when visits are required outside Gujarat, ensuring the visits are coordinated effectively and efficiently
- Conduct quality checks on external reports for accuracy and completeness.Approve or repudiate claims based on the findings of these reports. Handle high-value claims and discuss findings with senior management (head officers, claims heads).
- Assign specific cases for fire forensic investigations, such as wire tests to determine the root cause of fire.Direct cases involving own damage and reconstruction to analyze injury correlations with vehicle damages.
Maintain accurate case documentation and reports for a variety of claim scenarios, particularly in high-value or complex cases (e.g., up to ₹5 crore). - Ensure compliance with TAT and prepare reports to be submitted within 7 days. Maintain daily MIS and track progress against monthly targets.
- Prepare presentations for meetings with investigators and claims heads. Provide detailed updates to senior management regarding ongoing investigations and cases.
- File FIRs (First Information Reports) against suspected fraudsters.
Use RTI (Right to Information) tools to obtain critical information from government entities, such as police stations, hospitals, and regional transport offices.
Insurance claims assessor
ABS Insurance and Loss Assessor
Ahmedabad, India
04.2021 - 01.2025
- Conducting Motor Insurance Survey.(By accident external means, Inundation ,Theft, Fire, Explosion, self-ignition, Lightning
- Riot & Strike.)
- Observing the nature of damage and line of impact.
- Conducted research and gathered information from multiple sources to present clear results.
- Defended assessments and used data to help facilitate settlement negotiations.
- Trained junior assessors, enhancing team performance and productivity.
- Negotiated settlements with clients, ensuring their satisfaction and trust in the company's services.
- Scrutinize the claim documents
- Interrogate the customer in case of misrepresentation of facts regards accident.
- Approve/Reject the work as well as bargaining to the repairer about actual damaged spares/parts
- Develop the assessment sheet and Construct Survey report
- Loss Assessing according to the types of policy and class of vehicles
- E-Mails administering efficiently
- Estimated values using approved formulas and outlined calculations.
- Ensured accurate documentation, resulting in streamlined claim processing.
Motor Insurance advisor
ARENA (Kiran Motors India limited)
Ahmedabad
01.2020 - 04.2021
- Responsible for handling customer
- Look after documents regarding motor insurance claim
- Creating vehicle job card online as well as offline
- Observe the vehicle damage and give the estimate
- Responsible for put exact estimation for surveyor
- Prepare whole document file which needed to do survey
- Accord work to Denter/Painter
- Re-inspection of repair/new parts
- Responsible for asking exact liability amount and total bill amount
- Preparing and deliver the car safely to the customer
- Able to do cooperate with mechanics, denter, painters, Store employs & manager
Workshop helper
Katariya Automobiles Pvt. Ltd.
Ahmedabad
06.2015 - 10.2015
- Free services of new vehicle
- Able to help senior technician in major mechanical work
- Able to do general work of vehicle like change spark plugs
- Brake pad change and caliper greasing, oil change(engine & Transmission)
- Brake bleeding, etc
- Train practically and theoretically the fresher employs as per their qualifications
Education
Bachelor of engineering - Automobile
SAL Institute of Technology and Engineering Research
Ahmedabad, Gujarat 09.2017 - 09.2020
Diploma - Automobile
LJ polytechnic
Ahmedabad 04.2013 - 04.2016
Skills
- Communication
- Damage evaluation
- Loss adjusting experience
- Automated claims processing
- Quality Assurance
- Claims processing knowledge
- Insurance law understanding
- Technical knowledge
- Time efficiency
- Cost estimation techniques
- Lender collaboration
- Negotiation expertise
- Microsoft office suite proficiency
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Accomplishments
- Having 100 Activity Points (Hosted Under Gujarat Technological University)
- Technical/Research Skills
- Sports and Culture
- Innovation/Entrepreneurship
Timeline
Investigation Manager
ICICI Lombard General Insurance Co. Ltd.
10.2023 - 01.2025
Insurance claims assessor
ABS Insurance and Loss Assessor
04.2021 - 01.2025
Motor Insurance advisor
ARENA (Kiran Motors India limited)
01.2020 - 04.2021
Bachelor of engineering - Automobile
SAL Institute of Technology and Engineering Research
09.2017 - 09.2020
Workshop helper
Katariya Automobiles Pvt. Ltd.
06.2015 - 10.2015
Diploma - Automobile
LJ polytechnic
04.2013 - 04.2016
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