Damini Patil
Hyderabad
Summary
Content moderators are often tasked with monitoring user-generated content like comments, forum posts, and social media posts for offensive or inappropriate language or imagery. Might also be tasked with monitoring copyright infringement or plagiarism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SME- Microsoft Application Testing &Moderation
HCL Technologies
Remote
02.2022 - 05.2024
- Planned and implemented integrated lessons to meet national standards.
- UHRS, Universal Human Relevance System is a crowdsourcing platform by Microsoft used for data labeling with the help of millions of people around the world it calls 'Judges'.
- Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Trained support staff in site implementation, updating and maintenance procedures.
- Used Microsoft Word and other software tools to create documents and other communications.
- Performed functional, integration, compatibility, usability and regression testing of mobile applications.
- Executed manual tests on multiple devices with different OS versions.
- Conducted exploratory testing to identify potential issues not covered by existing test cases.
- Identified performance bottlenecks and memory leaks in mobile applications.
- Created user interfaces for applications on both iOS and Android platforms.
- Optimized existing codebase for better performance on various devices.
SME/Process Developer- DevOps/Games Moderator
Genpact India private limited
Hyderabad
01.2021 - 02.2022
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
- Organizations are responsible for the experiences of their consumers as they interact with their brand. Positive brand experiences drive customer engagement, promote loyalty and create lifelong fans. But a single negative experience can send your customer to your competitor.
- Positive brand experiences drive customer engagement, promote loyalty and create lifelong fans. But a single negative experience can send your customer to your competitor.
- An SRT file is a plain-text document that adds subtitles to a video. Also known as SubRip Subtitle files, SRT files make it easy to include closed captions to match the audio of a video. Within an SRT file, there are lines containing the timecode and text of each individual subtitle in sequential order.
- Received and reviewed incoming documents and materials. The Developer Operations (DevOps) team ensures that applications created by developers on Meta's technologies are trustworthy and of high quality. We work closely with the developer community as well as other teams within Meta, such as Partnerships, Policy, Legal, Marketing, and Engineering.
- Administrators have complete access to app. They can grant an app any permission while it is in Development mode, and all features are active for Admins while it is in Development, They can change all app settings, reset the app secret, remove the app, and view Credits and Insights.
- Administrators can also assign and remove roles to people and change the permissions of others. Administrators of apps should only add other people as administrators if they are fully trusted and must have full control of the app.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
Process Associate- Community Operations
Genpact India Pvt. Limited
Hydrabad
10.2018 - 12.2020
- Conducted training and change management processes to improve operations.
- Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Delivered user support to clients to train, educate and answer questions.
- Designed, implemented and monitored web pages and sites for continuous improvement.
Education
MBA - Finance
Dr. D. Y. Patil Institute of Management Studies
PuneJul 2018
BBA - Finance
City Primere Collage
NagpurJul 2016
Skills
- Relationship building
- Business Management
- Strategic planning
- Strategic planning and execution
- Documentation and reporting
- BI Dashboards
- Report Preparation
- System Analysis
- Root Cause Analysis
- Workflow Analysis
- Business Operations Analysis
Certification
- Lean six sigma certification
- Generative ai certification
- Trust and safety certification
- Advance Excel certification
- Power BI certification
- Tableau 10 certification
- Business Analytics certification
Software
- Ms excel advance
- Tableau
- Power bi
- Aws Devops
- UHRS
- SRT
- Centra
- Task
Languages
Marathi
First Language
English
Advanced
C1
Hindi
Proficient
C2
Timeline
SME- Microsoft Application Testing &Moderation
HCL Technologies
02.2022 - 05.2024
SME/Process Developer- DevOps/Games Moderator
Genpact India private limited
01.2021 - 02.2022
Process Associate- Community Operations
Genpact India Pvt. Limited
10.2018 - 12.2020
MBA - Finance
Dr. D. Y. Patil Institute of Management Studies
BBA - Finance
City Primere Collage
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