Damini Arora Kohli
New Delhi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Sales Coordinator
Encraft India pvt. ltd
01.2021 - 08.2023
- Participated in trade shows and industry events, representing the company professionally and networking effectively.
- Increased sales revenue by developing and implementing strategic sales plans.
- Managed administrative tasks and optimizing office efficiency.
- Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels.
- Streamlined sales processes for increased efficiency and productivity.
- Mentored junior sales staff, contributing to their professional growth and development.
- Strengthened client relationships through regular communication and excellent customer service.
- Optimized CRM systems for better tracking of leads, prospects, and current clients.
- Coordinated cross-functional teams to ensure seamless project execution from start to finish.
- Working within the administration team
Sales Coordinator
Supertech India
12.2020 - 08.2021
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Assistant Manager
Retas Enviro Solution
09.2019 - 10.2020
- Performed quality assurance duties to ensure accuracy and completeness of paperwork and documents
- Verified data accuracy and completeness of documents prior to filing
- Assisted with internal and external audits
- Developed and maintained filing systems and procedures
- Maintained records of all documents and activities related to customer accounts
- Updated customer accounts and provided customer service as needed
- Spearheaded customer service operations and sales activities to increase business efficiency and meet customer needs
- Developed and maintained strong relationships with customers, vendors, and staff to ensure customer satisfaction
- Developed and maintained a database of prospective customers and tracked sales targets
- Coordinated sales activities and processes, such as customer service, order processing, inventory management, and marketing
- Developed and maintained customer relationships by providing accurate and timely information on orders, product availability, and pricing
- Generated sales reports and analyzed sales data to identify areas of improvement
- Collaborated with marketing team to develop and implement effective advertising strategies to reach new customers
- Resolved customer complaints and inquiries in a timely manner
- Managed direct sales and handling client requirements
- Visiting site to understand client criteria
- Develop and implement effective strategies to achieve operational objectives
- Handle customer inquiries, complaints, and feedback.
Sales Coordinator
Perfect RFID Technology Pvt Ltd
06.2017 - 07.2019
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Handling daily mails and calls of new customers.
Education
B.com in Commerce -
Delhi University
01.2018
GNIIT in Information System Management -
NIIT
01.2015
Senior Secondary in Commerce with Information Practices -
New Green Field Public School
03.2013
Senior Secondary -
New Green Field Public School
03.2010
Skills
- Handing of operations and channel sales for the government project
- Maintaining of report coordinating with the team for proper coordination
- Developed and maintained key relationships with clients in order to increase customer satisfaction
- Created and analyzed weekly, monthly and quarterly sales reports to track performance
- Managed the sales process from lead generation to closing deals
- Monitored customer purchase orders and ensured timely delivery of orders
- Assisted in developing and updating sales presentations for customers
- Good Team Management Skills with excellence in organizing and implementing projects with coordination initiatives
- Good common sense, memory and capable of undergoing sustained hard work
- Well developed and effective communication skills
- Excellent team building skill
Languages
English
Hindi
Punjabi
Timeline
Senior Sales Coordinator
Encraft India pvt. ltd
01.2021 - 08.2023
Sales Coordinator
Supertech India
12.2020 - 08.2021
Assistant Manager
Retas Enviro Solution
09.2019 - 10.2020
Sales Coordinator
Perfect RFID Technology Pvt Ltd
06.2017 - 07.2019
B.com in Commerce -
Delhi University
GNIIT in Information System Management -
NIIT
Senior Secondary in Commerce with Information Practices -
New Green Field Public School
Senior Secondary -
New Green Field Public School
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