Damodar Chavariya
Gandhinagar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Diligently arrives to work punctually, consistently meets deadlines, and adeptly prioritizes tasks to exhibit a strong work ethic and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Effective Teleservices Pvt. Ltd.
Subject Metter Expert - SME
Gandhinagar
06.2024 - Current
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Analyzed existing processes and procedures to identify opportunities for improvement to achieve goal.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Collaborated with vendors to source materials at competitive prices while ensuring compliance with regulatory standards.
- Researched emerging technologies in order to develop innovative solutions that addressed business needs.
- Reviewed product specifications prior to launch in order to ensure accuracy of data points across all channels of distribution.
- Identified areas of risk within complex projects then proposed mitigation strategies for successful completion of tasks.
- Facilitated workshops with internal stakeholders in order to gather feedback regarding product performance issues or enhancements.
- Performed quality assurance testing on prototype designs prior to production release in order guarantee functionality upon delivery.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Effective Teleservices Pvt. Ltd.
Customer Experience Specialist
Gandhinagar
03.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered exceptional customer service and attention during chat interactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor of Arts - English Literature
Samarpan Arts And Commerce Collage
Gandhinagar03-2022
Gujarat Secondary & Higher Secondary Education Board -
Shree Pratap Sinhji Sachool
Gandhinagar03-2019
Gujarat Secondary & Higher Secondary Education Board -
Shree Pratap Sinhji School
Gandhinagar03-2016
Skills
- Aspiring leadership Program certified
- Customer Service
- Dependable and Responsible
- Multitasking
- Organizational Skills
- Problem Solving
- Team work
- Lead Qualification
- Self Motivated
- Communication
- Active Listening
Certification
I have successfully completed the CCC+ (Course on Computer Concepts) certification, which has equipped me with advanced foundational skills in computer operations, software applications, and digital literacy. This course has strengthened my understanding of essential computer concepts and tools, enabling me to efficiently work with various systems and applications.
Accomplishments
I have successfully completed an Aspiring Leadership Program, which has equipped me with key leadership skills, including strategic decision-making, team management, and effective communication. This program has enhanced my ability to lead with confidence, foster collaboration, and drive positive outcomes within an organization.
Timeline
Effective Teleservices Pvt. Ltd.
Subject Metter Expert - SME
06.2024 - Current
Effective Teleservices Pvt. Ltd.
Customer Experience Specialist
03.2022 - Current
Bachelor of Arts - English Literature
Samarpan Arts And Commerce Collage
Gujarat Secondary & Higher Secondary Education Board -
Shree Pratap Sinhji Sachool
Gujarat Secondary & Higher Secondary Education Board -
Shree Pratap Sinhji School
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