Gowthami Rao
Bengaluru
Summary
As a dedicated professional with a passion for leadership and a robust technical background, I am seeking a leadership role to leverage my skills to foster a team-oriented environment that prioritizes customer satisfaction and inclusivity. By promoting diversity and encouraging innovative thinking, I aim to contribute to the company's success and drive growth while also pursuing my own career aspiration.
Thoroughly experienced with security and routing technology. Cisco Certified Internet Expert Security (CCIE – SEC) certified. Cisco Aspiring Manager Program (AMPex 5.0) certified.
Overview
9
9
years of professional experience
Work History
Technical Consulting Engineer (SNTC, HTTS)
Cisco Systems Ltd
Bengaluru
07.2016 - Current
- Handling escalation of critical customers, troubleshooting and resolving customer critical issues, mentoring new team members, driving case hygiene, improving CSAT and key KPIs, designing and developing training and ramp-up plan, managing interns, community engagement, receiving awards
Network Application Engineer
Aryaka Network
Bengaluru
04.2015 - 07.2016
- Identifying, analyzing, diagnosing, and troubleshooting escalated issues on customer networks, deploying Wan Optimization and Application Delivery services, risk analysis, researching alternative solutions, coordinating with different teams, receiving awards
Education
B.E in Telecommunication Engineering -
Rashtriya Vidyalaya College of Engineering (R.V.C.E)
01.2014
Skills
- Security
- Routing technology
- Cisco Certified Internet Expert Security (CCIE – SEC)
- Cisco Aspiring Manager Program (AMPex 50)
- Cisco Consulting Development Program (CDP-2)
- Cisco Women Leadership Enablement Program (WLEP)
- Quantitative knowledge on Product Management
- Training and mentoring
- Customer Support
- Stakeholder Management
- Backlog management
Timeline
Technical Consulting Engineer (SNTC, HTTS)
Cisco Systems Ltd
07.2016 - Current
Network Application Engineer
Aryaka Network
04.2015 - 07.2016
B.E in Telecommunication Engineering -
Rashtriya Vidyalaya College of Engineering (R.V.C.E)
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