DAMODAR GHOSHAL
Dankuni
Summary
A dynamic and result – driven professional having more then 11 years of experience in Last mile operation, Supply Planning, Strategy. Team building and flourishing business of the Ecommerce technology sphere. Ambitious and motivated supply hain professional with experience in East India Supply operation. Throughout my career, I have been able to consistently deliver business result for the organization.
Overview
15
15
years of professional experience
Work History
Assistant Manager-Last Mile-Supply Chain Managemet
Flipkart
09.2018 - Current
- Spearheading West Bengal, Sikkim, Odisha & Chhattisgarh Supply in Last mile and FM Hubs
- Responsible for fulfilment of AOP (Delivery Boy) month on month basis.
- Attainment of variable cost reduction and adoption of cost optimized Model agnostic rate card (Density, Effort)
- Responsible of superior customer experience through resilient and reliable supply chain
- Leading a Team of 50+ Recruiter, Sr- Recruiter, Tele collar and 5000+ delivery Boy to ensure that capacity is maximized up to the threshold of the VSL deficit limit.
- Build strategy for deficit closer (Branding / Marketing Activities) ,FB Marketing , Tapping diversity , untapped segment of the market & responsible for End-to-End Peak hiring program management .
- Develop Partner network to scale manpower on ground, Innovation Inbuilt Flex to manage spillage and reliability/Speed : EV Sustainability.
- Improved the fulfilment rate of 98% by setting up a structured problem solving and process driven methodology towards vehicle and manpower deployment if Last mile and first mile Hubs.
- Revitalizing and growing the business - Low cost delivery boy model ( Pan India highest low cost allocation – 70%).
- Cost optimization maintain - the LM Supply CPS at 13.23 ( Pan India lowest )
Senior Executive
METROPOLIS HEALTH CARE LTD
11.2015 - 01.2018
- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
- Identification of unexplored Markets & appointment of new channel
- Monitoring agency performance
- Training Module preparation.
- Plan and govern Small Merchant and Distributor/Agent Promotion and Incentive programs
- Responsible for training and development of Merchants and Agent network in assigned territory
Senior Executive
RELIANCE JIO INFOCOM LIMITED
11.2012 - 11.2015
- Overall in-charge and Subject Matter Expert for all activities of JIO Money Business in the assigned territory
- Coordinate with the various functional teams (CSG, Marketing, logistics, and Admin) for cross functional dependencies of JIO Money
- Develop & own JIO Money business plan to drive Customer, Merchant and Agent penetration, Revenue Growth and strong brand leadership in the territory
- Maximize and achieve sales targets and revenue
- Hire/Manage Channel Partners and ensure compliance
- Process finalization for Activation, AV/CV and CAF Management Policy.
- • Enhanced service delivery SLA >98% by recommending changes & Monitoring Team in response to customer Acquisition.
- • Reduction of order Rejection % through training to Channel Partners & Sales Team. Ensuring briefing communication for all regulatory, process and system updates.
Executive
Idea Cellular Ltd
08.2009 - 11.2012
- Maintaining & developing reach of the company with reference to competition
- Develop Sales Objective's, Strategies, and Promotion & Advertisement
- Identification of unexplored Markets & appointment of new channel
- Analyzing & forecasting Business Numbers for all VS & VMS individually for every quarter
- MIS & Runners handling
- Handling Market Escalation from customer & retailer
- Promoting Self-Help process to all concern
- DCP& retailer visit to build up strong relation with channels.
Education
Masters Of Arts -
Rabindra Bharati University, Kolkata
03.2008
Bachelor of Arts -
Rabindra Bharati University, Kolkata
03.2006
Higher Secondary -
WBCHSE, Katwa
03.2003
Madhyamik -
WBBSE, Katwa
03.2001
Skills
1 Customer Experience
2 Operational Strategy
3 Performance Management
4 Team Building
5 Supply chain management
6 Project delivery
7 Problem Solving
8 Business Insights
9 Analytical Skills
10 Negotiation
Personal Information
- Date of Birth: 12/17/1985
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Travelling
- Playing Cricket
Timeline
Assistant Manager-Last Mile-Supply Chain Managemet
Flipkart
09.2018 - Current
Senior Executive
METROPOLIS HEALTH CARE LTD
11.2015 - 01.2018
Senior Executive
RELIANCE JIO INFOCOM LIMITED
11.2012 - 11.2015
Executive
Idea Cellular Ltd
08.2009 - 11.2012
Masters Of Arts -
Rabindra Bharati University, Kolkata
Bachelor of Arts -
Rabindra Bharati University, Kolkata
Higher Secondary -
WBCHSE, Katwa
Madhyamik -
WBBSE, Katwa
Similar Profiles
Ritesh Ranjan SinhaRitesh Ranjan Sinha
Senior Project Specialist at FlipkartSenior Project Specialist at Flipkart
Kamalakar Rao TKamalakar Rao T
Assistant Manager- Grocery LM Ops and FC at FlipkartAssistant Manager- Grocery LM Ops and FC at Flipkart
Suryakanta JenaSuryakanta Jena
Business Development Manager at FlipkartBusiness Development Manager at Flipkart