DAMODHARAN K
Chennai,TN
Summary
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Senior Loss & Recovery Operation (SME)
WELLS FARGO Financial services company, Chennai
01.2018 - Current
- Review customer disputes on transactions made on credit and debit cards in accordance with the procedures set by Visa International organizations for USA region (United States of America).
- Integration end-to-end process management of customer disputes, including processing of chargebacks, reversal of fees, issuance of credits to customers, and GL management.
- Quickly and accurately settle all disputes, providing customers their due credit. To guarantee that claims are handled in accordance with corporate policies and contractual responsibilities, proactively examine, analyze, and implement claim processing standard operating procedures as necessary.
- Ability to resolve complex issues with little supervision work with Peers and Leadership by communicating chargeback anomalies, or fraud trends (based on received Chargeback’s), and sharing ideas and information.
- Reconciliations (Blank Invalid and Unposted Items, Rpar, 45 Day & Credit Tracers), which must be completed by a certain deadline and demonstrate a financial risk.
- Work on the Aging tracker and aged files to ensure resolution % is higher and the critical items are worked on priority, To manage daily functionalities the same way on the absence of Team Leader.
- Roles and Responsibilities
- Fraud Disputes Process:
- Examine disagreements and adhere to protocols precisely to take appropriate action within a certain time frame.
- Utilize proprietary technologies to investigate debit card chargeback claims and construct dispute cases to recover money for merchants.
- Keep an eye out for any probable fraud in disputed transactions.
- Reconciling payments to guarantee that the accounting system accurately represents the transactions.
- Investigate a customer account and transaction information to resolve GL exceptions.
- We process accounts for both businesses and consumers and address client concerns within the parameters of the applicable service level agreement (SLA).
- Blank Invalid & UnPosted Items Process:
- Nostro & Vostro Account
- To clear the money from blank invalid General Ledger (GL) and Unposted items (GL) on a daily basis.
- Consolidating the Blank Invalid Transactions and Unposted Items worked on a daily basis within the cut-off period.
- To work on accounts and cards that have been closed.
- To route the monies from Wells Fargo GL to the customer's account GL or to ensure that OCK issued to clients are cleared promptly (Bland Invalid & UnpostedItem process)
- Maintain consistency in the quality and productivity of the reconciliation process.
- Peer review of essential, high volume disputed transactions; posting E-TRAN General Entries for the appropriate action taken on each instance; and maintaining ZERO faults in the reconciliation process.
- Business Tools
- Pega
- Hogan
- Visa online
- General ledger
- Reconciliation
- IBR (Image Based Returns)
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Education
Master of Business Administration -
D G Vaishnav College
01.2017
B.com - Bank Management
D G Vaishnav College
01.2015
Skills
- Proficient in data analysis using Excel and automation with macros
- Gap identification and resolution
- Escalation resolution skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Strategic thinking
- Teamwork and collaboration
- Multitasking Abilities
- Issue research
- Idea development and brainstorming
Accomplishments
- For the BI & UPI procedure, "TEAM EXCELLENCE" was given.
- Received "SHARED SUCCESS" recognition from the onshore team for resolving a sizable amount of disputes in a single day.
- Recognized as the reconciliation process's "BEST INDIVIDUAL CONTRIBUTOR."
- Received a "SHINING STAR" award for clearing the backlogs in the BI and UPI processes.
- I implemented a NEW IDEA in the UPI process to lower the FT count and further utilize the automation tool to eliminate backlogs.
Languages Known
English, Telugu, Tamil
Disclaimer
I hereby declare that all the details furnished above information are true and valid to my knowledge.
Timeline
Senior Loss & Recovery Operation (SME)
WELLS FARGO Financial services company, Chennai
01.2018 - Current
B.com - Bank Management
D G Vaishnav College
Master of Business Administration -
D G Vaishnav College
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