Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Technical Skills
Timeline
Generic

Daniel Antony Raja

Bengaluru

Summary

To work in a dynamic environment that offers ample opportunities for learning and growth, where I can contribute my best efforts for the success of both the organization and my personal development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Regulatory Compliance Analyst

Accenture
Bengaluru
03.2022 - Current
  • Performed comprehensive investigations on merchant accounts to determine their legitimacy, and identify potential fraudulent activities.
  • Utilized Salesforce to communicate with users in the user-facing queue, allowing them to submit appeals and provide additional information.
  • Investigated card testing activities, and assisted merchants in mitigating risks by recommending the implementation of CAPTCHA.
  • Collaborated with the team to identify emerging fraud patterns, enabling timely intervention that prevented potential fraud, and saved millions in losses.
  • Leading team huddles to ensure the team has a clear understanding of the process, and stays aligned.
  • Conducted side-by-side training with new employees to help them understand the process.
  • Successfully completed the Emerging Leaders program, gaining qualification for the Team Lead role.

Process Associate

Tata Consultancy Services
Chennai
01.2018 - 11.2021
  • Issuing provisional credit for the unauthorized fraud transaction to the member's account.
  • Disputing with the merchant about approving the unauthorized transaction.
  • Analyzing the document received from the merchant, with reference to the member’s account. For deciding who is liable for the transaction.
  • Participated in regular team meetings and provided input on ways to improve existing processes.

Education

Bachelor of Science - Mathematics

M.G.R Arts And Science College
Hosur
05-2017

12th HSC -

Vailankanni Matric Higher Secondary School
Hosur
04-2014

Skills

  • Fraud Investigation
  • Regulatory Compliance
  • Payment Risk Operations
  • Disputes & Chargebacks
  • Statistical Predictive Analysis

Accomplishments

  • Star Performer Award
  • On Spot Award
  • Encore Award

Certification

  • Completed Java, Spring and Hibernate course in Besant Technologies Velacherry from June 2019 to January 2020.
  • Completed the level A2 of French Language at Alliance Fraincaise de Bangalore from September to December 2017.
  • Completed the level A1 of French Language at Alliance Fraincaise de Bangalore from May to August 2017.

Technical Skills

  • Salesforce
  • Case studio
  • Vrol
  • DCC

Timeline

Regulatory Compliance Analyst

Accenture
03.2022 - Current

Process Associate

Tata Consultancy Services
01.2018 - 11.2021

Bachelor of Science - Mathematics

M.G.R Arts And Science College

12th HSC -

Vailankanni Matric Higher Secondary School

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Daniel Antony Raja