Daniel Harling
Cedar Lake,IN
Summary
Dynamic and results-driven professional with a proven track record at Valvoline, excelling in customer service and emergency management. Adept at mentoring team members and enhancing performance through effective communication. Committed to safety and efficiency, ensuring high-quality service while maintaining a clean and organized work environment.
Offering solid foundation in leadership and team coordination, combined with passion for learning and growing within new field. Brings aptitude for quickly absorbing industry-specific knowledge and applying critical thinking and organizational skills. Ready to use and develop leadership and communication abilities in any role.
Overview
3
3
years of professional experience
Work History
Co-captian
Drive and Shine
12.2023 - Current
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Promoted a culture of safety on board, conducting regular training sessions for crew members on emergency response protocols.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Managed and motivated employees to be productive and engaged in work.
- Reduced wait times for over 30 customers a day by streamlining the oil change process and working effectively with team members.
Senior Technician
Valvoline
02.2023 - 10.2023
- Monitored and enforced safety measures to mitigate hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
Team Leader
Five Guys
04.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Accurately handled cash register transactions while providing excellent customer service.
Education
High School Diploma -
TF South
Lansing, IL06-2021
Skills
- Mentoring
- Influencing others
- Physical fitness
- Emergency management
- Customer service
- Work ethic and integrity
- Problem-solving
- Dependable and responsible
- Crew resource management
Timeline
Co-captian
Drive and Shine
12.2023 - Current
Senior Technician
Valvoline
02.2023 - 10.2023
Team Leader
Five Guys
04.2022 - 01.2023
High School Diploma -
TF South
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