Daniel Melvin S.
Knowledge Management Associate
Bengaluru
Summary
Detail-oriented Knowledge Management Supporter with 3 years of experience enhancing engineering and business functions through standardized documentation and optimized workflows. Lean Six Sigma (White Belt) certified, skilled in document control, SOP development, and SharePoint migrations. Expertise in utilizing tools like TOPdesk, Microsoft Planner, and Power BI to foster continuous improvement and ensure timely, high-quality project delivery.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Knowledge Management Supporter
NNE Private Limited
03.2023 - Current
- Acted as a central knowledge coordination point between engineering disciplines, quality teams, and content owners to ensure accurate, up-to-date, and compliant knowledge repositories, strengthening communication and responsibility across stakeholders.
- Enhanced advanced knowledge management frameworks via structuring, overseeing, and preserving enterprise knowledge assets aligned with QMS and organizational standards
- Enabled effective knowledge workflows by supporting system adoption, metadata quality, version control, and approval readiness within enterprise KM platforms, including monitoring of workflow health and exception trends.
- Enabled knowledge workflows by supporting system adoption, ensuring metadata quality, managing version control, and preparing approvals within enterprise KM platforms, while monitoring workflow health and exception trends.
- Facilitated knowledge sharing and capability building through training sessions and walkthroughs on best practices for documentation and template usage, enhancing adoption and minimizing rework.
- Collaborated with global stakeholders to enhance knowledge accessibility and governance across the organization by analysing content gaps and aligning business strategy with KM execution priorities.
- Demonstrated self-motivation by consistently taking initiative on projects and responsibilities.
- Utilized excellent verbal and written communication skills to convey information effectively to diverse audiences.
Operation Analyst
First Advantage Global Operations Center (FADV)
02.2022 - 02.2023
- Processed cases under Work Opportunity Tax Credit (WOTC) program to support employer tax credit eligibility for hiring individuals facing employment barriers, ensuring adherence to project planning and quality assurance standards.
- Conducted eligibility verification, compliance review, and quality checks, including complex manual certification assessments, applying analyze-ing to identify root causes of exceptions and improve decision consistency.
- Conducted eligibility verification, compliance review, and quality checks, including complex manual certification assessments, applying analyzing to identify root causes of exceptions and improve decision consistency.
- Reviewed documentation and managed E-Sign workflows to resolve exceptions and ensure timely, accurate, compliant case closure while implementing process controls and escalation paths.
Education
Bachelor of Commerce -
St Joseph’s University
Bengaluru, IN03-2021
2nd Pu - CEBA
New Horizon Pre University College
Bengaluru, IN03-2017
SSLC - undefined
New Baldwin Residential School
Bengaluru, IN04-2015
Skills
Knowledge Management Practice Management QMS Compliance Continuous Improvement
QMS Compliance
Continuous Improvement
Process optimization
Data processing
IT support
Collaboration and teamwork
Practice Management
Timeline
Knowledge Management Supporter
NNE Private Limited
03.2023 - Current
Operation Analyst
First Advantage Global Operations Center (FADV)
02.2022 - 02.2023
SSLC - undefined
New Baldwin Residential School
2nd Pu - CEBA
New Horizon Pre University College
Bachelor of Commerce -
St Joseph’s University