Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic
Daniel John Wilson

Daniel John Wilson

Load Master - Qatar Executive - IOC & Ground Operations
Doha

Summary

Acquire a challenging position in a growth-oriented organization that offers diverse job responsibility, continuous learning and maintaining compliance with airline policies and airport safety standards, where I can utilize the knowledge and experience to contribute to the success of the company.

Overview

17
17
years of professional experience
6
6
Languages

Work History

Load Master

Qatar Executive – IOC & Ground Operations
07.2022 - Current
  • Member of flying crew for QE aircraft private fleets operated for VVIP and Amiri Passengers.
  • Played a key role in the successful completion of numerous flight missions, ensuring on-time performance and adherence to stringent safety standards.
  • Certified to perform weight and balance, ramp handling for A319, A320, A340-200, A340-300 and B747-8i.
  • Planning, monitoring and controlling the process of aircraft loading, ensuring that all operational and safety procedures are maintained and considering the different aircraft cargo compartment layouts, designs and configurations.
  • Conducted thorough pre-flight planning and inspections to verify weight and balance documents by calculating estimated baggage and cargo weight to make accurate decisions about handling and maintain operational economy.
  • Enhanced loading efficiency by implementing precise weight and balance calculation for the flight based on real-time passenger figures, baggage and cargo weights.
  • Responsible for performing flight Arrival and Departure related activities, including - planning and requesting the equipment, handling cost effective services and crew transportation in advance, coordinating and providing the handling package information with QE handling policy with destination Fixed Based Operators and handling agents.
  • Reduce costs in ground services while maintaining high quality operations and ensuring compliance with aviations safety, relevant regulatory and requirements.
  • Managed hazardous materials handling, ensuring compliance with Dangerous Goods Regulations and company procedures in order to avoid any incident / accident on ground and damage to the aircraft.
  • Collaborated with flight crews to establish effective communication channels for required information and data important for flight operations.
  • Directed personnel to properly stage baggage and utilized optimum practices for safe and accurate loading and unloading of baggage and cargo.
  • Managed customer requests, complaints at destinations with professionalism and good critical thinking skills.
  • Perform administrative task while on office duty, arranging ground handling and fuel services for upcoming flights, updating Station Briefings and Station Ground Handling Evaluation documents, Ground Handling Suitabilities, Dangerous Good Enquiry from QE Sales, Cost Comparison of various handlers and stations, maintain training records, updating Load Master monthly roster.
  • Responsible to develop and update the ground handling processes through the operational documents and procedures such as Ground Operations Manual, Standard Operating Procedures, Dangerous Goods Manual for All aircrafts.
  • Proactively developed the Dangerous Goods Manual and played a vital role within the load masters team to develop the Ground Handling Manual for Amphibian Aircraft.
  • Conducted detailed invoices verification process (for Private and Commercial fleet), Maintaining records and monitoring ground handling changes per station and country.
  • Adhering to compliance of Airline Quality Database (AQD) and actively reporting All Safety, Security, Dangerous Goods and General Occurrence to the Line Management and Safety department within stipulated time.
  • Achieved compliance with all regulatory and operational documents and procedures (published Manuals, Checklists, SOP's, OPN's and GSN's).

Cargo Handling and Freighter Operations Officer

Qatar Airways
09.2015 - 07.2022
  • Responsible for Safety, Security and for smooth cargo operations at the region through close coordination with the Ground Handling Agent and staff within the region
  • Excellent operational knowledge on A330-200F, B777-200F freighter cargo loading system and operations
  • Responsible to monitor weight and balance function within the region for A330F / B777F and effectively verify the Loading instruction report prepared by the GHA / Staff
  • Constant close coordination with FCLC, Flight dispatch, IOC Cargo and verify the Loading Instruction report / Fuel Docket / Flight Plan / Foresee delay for smooth freighter operations at station
  • Responsible to verify all units for the flight are built safely in accordance to QR standards and mandatory guidelines is followed by the GHA / staff - “The Must 7s
  • Ensuring mandatory “14 basic freighter turnaround safety steps is followed at all times
  • Assist and support onboard Load Master in offloading and loading activities of aircraft whenever at station
  • Responsible for freighters on time performance at the station and foresee any delay communicated Ex DOH and within station, arrange additional handling resource for a quick turn around the freighter to avoid network disruption
  • Monitoring weight and balance freighter license for timely renewal validation processes
  • Have attained “Zero” Underload on B777F numerous times from the station
  • Adhering to compliance of Airline Quality Database (AQD) and actively reporting All Safety, Security, Dangerous Goods and General Occurrence to the Cargo Management and Safety department within stipulated time
  • Ensuring the cargo is optimized to the maximum with available payload to avoid unnecessary offload and revenue loss
  • Monitor GHA and Staff are adhering to the compliance to all relevant safety, security, quality, policies and procedures of Qatar Airways
  • Ensuring and monitor GHA and Staff adhere to regulations outlined by local authorities and regulatory bodies under compliance to IATA regulations
  • Contributed to the preparation of LOP for various process such as (Implementation of MAA warehouse Export operations and Cut Off Time for Freighter and Pax flight handling between GHA and QR, ACAS for US destined cargo, Freighter Handling Crew, Import Credit Facility) to ease operations with mirroring to QR SOP
  • Ensuring GHA and staff are following the reporting system at the station level to identify all non-conformance and update all irregularities are/is recorded in CROAMIS
  • Expertise in Cargo handling & Ground Handling Procedures, Build up, Loading and Unloading of OHG, Heavy and special shipments, Aircraft Engines and other special handling goods
  • Constantly communicate with our cargo commercial team, GHA and staff on booking priorities, clear FBL instructions for the flights with priorities and special cargo are handled and pre-alerts sent to hub
  • Responsible to verify the Invoices raised by all vendors for operational cost and report to RCOM-ISC for approval process
  • Responsible to carry out Station Self Audit to verify GHA and Other Vendors performance and liaise with concern teams for improving the performance and meet the requirement as per SLA clause
  • Have achieved and meet compliance of station general, security Audit with Zero Findings against the station
  • Liaising with GHA / ULD team for concise and strict control of uld stock of QR, Other Airlines and cargo stationaries
  • Certified in Principles of Load Control – Freighters
  • Certified in Centralized Emergency Response – Airlines and Airport Emergency planning and Management
  • Awarded Top Performing Airline of the Year 2021 by Chennai Customs Zone.

Cargo Sales Executive

AVS Cargo Management Pvt Ltd - GSSA ETIHAD Airways
01.2012 - 01.2013
  • Responsible for achieving assigned revenue target by using agreed upon marketing strategies with reporting Manager
  • Ensure the implementation of aggressive sales strategies on line destination cargo, high-density cargo and small shipments
  • Undertake sales calls on a regular basis
  • Maintain strong business relationships with existing customers and to develop new customers on an ongoing basis
  • Ensure that sales are conducted in a professional and profitable manner by giving timely feedback to clients on open issues
  • Ensure that efficient after sales service is provided to the customer by the customer services staff
  • Provide feedback on market, product information to the reporting Manager
  • Complete and execute individual account development plans.

Cargo Services Officer

Cathay Pacific Airways
01.2008 - 01.2012
  • Received Appreciation for winning The Best Achievement - Cargo Services Award – Chennai for the year 2010 in Cathay Pacific Network
  • Trained in Basic Aviation Security from BCAS
  • Certified Loadmaster for B747-200F and B747-400F, ERF, SF Series – System (CUPAC, ALPS (Advanced Load Planning System) and Manual
  • Certified to handle Ramp for B747-200F, 400F freighters and A330-300, A340-300
  • IATA Certified to handle Dangerous Goods from Class 1 to 9 and Heavy Cargo acceptance
  • Resolves complaints and answers questions of customers regarding services and procedures
  • Operational knowledge in B747-200F, 400F, A330, A340 Cargo Loading Systems (PDU’s) and Door Operations
  • Experienced in handling Live animals and perishable cargo
  • Certified ACMR (All Carrier Management Representative) for all USA shipments, a transportation security measure program to prevent Crisis and threats
  • Was a Certified Member of Cathay Pacific Care Team – ISG (Corporate Contingency Planning)
  • Assist Cargo Services Manager in Preparing Roster, Monthly Reports, and Port Audit and provide training for GHA and new recruits
  • Letter of Appreciation from management for achieving excellent marks in trainings
  • Team Leader for Cargo - Emergency Response Planning activities
  • Manage overall daily functions at Chennai airport – Cargo (Operations, Safety & Security)
  • HQ awarded the team several times for uplifting maximum cargo on Freighter and Passenger flights
  • Manage the team on a day to day basis & support the Cargo Manager in providing training & development opportunities for the team through role modeling, monitoring & on the job coaching
  • Oversee performance of GHA to ensure that they deliver services & products at the CX required standard stipulated in the GHA contract & in the performance assessment document
  • Have good rapport with airport authority, officials & relevant CX offices to ensure facilitation of operational processes, procedures & customer services
  • Ensure clear and concise ULD management
  • To control and monitor the performance level of Cargo Automation.

Cargo Executive

British Airways World Cargo – GSSA TT Logistics
01.2007 - 01.2008
  • Imports: Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment
  • Generate operational and customer reports that help the company achieve its target as well as identify reasons for in-complete customer queries
  • Provides customer support for all company’s clients including cash and credit transactions
  • Initiates and/or completes sales of services and submit the required documentation
  • Deal with customer and client queries politely and intelligently
  • Combine fast and accurate keying skills with good attention to detail
  • Receive calls, transfer and generally operate the internal telephone system in an efficient and professional manner
  • Maintain and update the company’s operational database
  • Capture payments and process the same into database correctly
  • Assist sales and marketing department in handling front line inquiries and divert customers to the right staff
  • Preparing Daily Sales Report in Excel Sheet, tallying the cash and accounting the same
  • Contacting Agents for IRP, and following – up on important shipments and cases until file is closed
  • Irregularity Handling Such as Missing / Found Cargo & Airway Bills
  • Exports: Tele-sales, Reservations, Flight trimming, liaising with Airport Services for ULD allocation
  • AWB Capture, Shipment verification, liaising with stations if OK for Special Commodities
  • Coordinating with Road Feeder Service team for Transit shipments, consignee for special cargo approval and with Capacity Control / Pricing for Space, Onward Bookings and Rates
  • Updating discrepancies in NGSC (Next Generation sky Chain), Amendments, CCA (Cargo Charges Correction Advice)
  • Stock Issuance, sending Pre-alerts for Key Accounts.

Education

Bachelor of Computer Application - Arts

University of Madras

Airline Diploma in Travel & Tourism -

Kuoni Academy

Skills

  • Leadership

  • Adaptable Decision-Making

  • Securing Cargo Techniques

  • Emergency Response Preparedness

  • Hazardous Materials Handling

  • Time Management

  • Customer Service

  • Multitasking Abilities

  • Auditing

  • Teamwork and Collaboration

Accomplishments

  • Cost awareness and Saving: Dealing with Government Bodies (Customs) for amendment Charges / Penalty imposed on Qatar Airways and have reduced the expenses spent.
  • Achieved Zero under load on more than one flight and maximization without compromising on Safety and Security.
  • Contributed to uplift maximum payload on B777F and B747-800F from the station.
  • Contributed to the preparation of LOP for various process such as (Implementation of MAA warehouse Export operations and Cut Off Time for Freighter and Pax flight handling between GHA and QR, ACAS for US destined cargo, Freighter Handling Crew, Import Credit Facility) to ease operations with mirroring to QR SOP.
  • Encouraging GHA staff in taking part on OTJ based questionnaire and honoring them with a reward.
  • Contributed in designing a systematic approach for preparing and processing invoices for export.
  • Appreciation towards scoring Distinction in Dangerous Goods Regulation and in Load & Trim for 747 Series.
  • Appreciation received towards winning the best Achievement Award for 2010 in the entire Cathay Pacific Network.
  • Awarded for uplifting Maximum tonnage on B747-200 / 400 Series in Cathay Pacific Airways.
  • Initiated a plan – CS database

Personal Information

  • Date of Birth: 17-OCT-1983
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

References

Will be provided upon request

Timeline

Load Master

Qatar Executive – IOC & Ground Operations
07.2022 - Current

Cargo Handling and Freighter Operations Officer

Qatar Airways
09.2015 - 07.2022

Cargo Sales Executive

AVS Cargo Management Pvt Ltd - GSSA ETIHAD Airways
01.2012 - 01.2013

Cargo Services Officer

Cathay Pacific Airways
01.2008 - 01.2012

Cargo Executive

British Airways World Cargo – GSSA TT Logistics
01.2007 - 01.2008

Bachelor of Computer Application - Arts

University of Madras

Airline Diploma in Travel & Tourism -

Kuoni Academy

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Daniel John WilsonLoad Master - Qatar Executive - IOC & Ground Operations