DANISH AHMED
Retail Manager
Thane
Summary
Results-driven retail manager with 12+ years experience in driving sales growth, enhancing customer satisfaction, and leading high-performing teams. Proven track record of achieving and exceeding sales targets through effective strategies and initiatives. Skilled in analyzing market trends, identifying business growth opportunities, and developing innovative solutions to drive profitability. Adept at building strong relationships with customers, colleagues, and stakeholders to deliver exceptional service and maximize customer loyalty. Committed to fostering a positive work environment that promotes teamwork, collaboration, and continuous improvement.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Store Manager
Lenskart
4 2024 - Current
- Managed daily store operations, sales, customer service, and inventory.
- Recruited, trained, and supervised teams.
- Ensured exceptional customer service and resolved issues.
- Set and achieved sales targets, monitoring KPIs.
- Maintained store standards and performed quality checks.
Store Manager
Reliance Retail Limited
03.2020 - 04.2024
- Managed day-to-day operations, recruitment, training, and supervision
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sr. Officer - Retail Division
Lava International
10.2017 - 01.2019
- Drove sales and ensured effective retail operations.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Increased sales by 20% within 6 months.
- Improved customer satisfaction ratings by 25 %.
Manager Sales - Channel Development
Eureka Forbes India Pvt Ltd
04.2017 - 10.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully launched 10 new channel partners.
APPLE iPhone Specialist
Apple India Pvt Ltd - Manpower Pvt Ltd
10.2012 - 04.2017
- Promoted and sold Apple products
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided product information and demonstrated features.
- Consistently met or exceeded sales targets.
Incharge - Retail Division
Croma - TATA ENTERPRISES
04.2011 - 10.2012
- Provided exceptional customer service and drove sales
- Enhanced sales performance by optimizing merchandise displays and implementing effective promotional campaigns.
Education
Bachelor's of Commerce - Finacial Accounting
Mumbai University
Mumbai, India 04.2001 -
High School Diploma -
Ideal High School & Junior College
Mumbai 04.2001 -
Skills
Sales & Business Development
Client Handling & Relationship Management
Leadership & Team Management
Analytical & Problem-Solving Skills
Inventory Management
Visual Merchandising
Time Management
Customer Service Management
Employee Training
Store Merchandising
Team Development
Websites
Certification
Certified Retail Manager (CRM)
Achievements
- Reliance Retail's Store Manager of the Year award (2022)
- Lava International's Sr. Officer of the Year award (2018)
Personal Information
- Date of Birth: 08/02/89
- Marital Status: Married with a daughter
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Store Manager
Reliance Retail Limited
03.2020 - 04.2024
Sr. Officer - Retail Division
Lava International
10.2017 - 01.2019
Manager Sales - Channel Development
Eureka Forbes India Pvt Ltd
04.2017 - 10.2017
APPLE iPhone Specialist
Apple India Pvt Ltd - Manpower Pvt Ltd
10.2012 - 04.2017
Incharge - Retail Division
Croma - TATA ENTERPRISES
04.2011 - 10.2012
Bachelor's of Commerce - Finacial Accounting
Mumbai University
04.2001 -
High School Diploma -
Ideal High School & Junior College
04.2001 -
Store Manager
Lenskart
4 2024 - Current
Certified Retail Manager (CRM)
Certified Sales Professional (CSP)
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