Danish Iqbal
Cooperate worker
Lucknow,Uttar Pradesh
Summary
Accomplished Quality Team Leader with a proven track record at Startek, enhancing process efficiency and stakeholder satisfaction through expert auditing and feedback implementation. Skilled in Microsoft Excel and effective communication, I've driven significant improvements and resolved multifunctional conflicts, demonstrating a keen ability to analyze data and lead teams toward excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Team Leader
Startek
Lucknow
05.2023 - Current
- Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
- Facilitated resolution of conflicts between different functional groups within the organization.
- Performed internal audits to verify conformance with established procedures and regulations.
- Coached team members in problem-solving and decision-making skills.
- Identified trends in customer complaints and developed corrective action plans accordingly.
- Analyzed data from customer feedback surveys to determine areas needing improvement.
Quality Specialist
Startek
Lucknow
01.2023 - Current
- Auditing interaction channels across calls, chats & email to weed out Associate level errors and/or process opportunities
- Publishing scores & compliance reports with relevant stakeholders, maintaining the overall quality of the process
- Feedback to associates & sessions to normalize timely process improvement
Senior Customer Service Executive
HCL Technologies
01.2022 - 01.2023
Supervisor
Master engineer & consultant
01.2019 - 01.2022
Education
B.A -
Dr. Ram Manohar Lohia Avadh University
Faizabad01.2014
Intermediate -
Up board
01.2011
High school -
UP board
01.2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
- Good communication skill
- Microsoft Operating System
- Windows XP
- Windows 7
- Process improvements
- Stakeholder management
- Documentation control
Certification
Advanced Diploma in Computer Application (ADCA)
Accomplishments
Recognized as the best performing quality for the month Jan'23.
Timeline
Quality Team Leader
Startek
05.2023 - Current
Quality Specialist
Startek
01.2023 - Current
Senior Customer Service Executive
HCL Technologies
01.2022 - 01.2023
Supervisor
Master engineer & consultant
01.2019 - 01.2022
B.A -
Dr. Ram Manohar Lohia Avadh University
Intermediate -
Up board
High school -
UP board
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