Mainuddin Killedar
Pune
Summary
Quality Team Leader Expert in building Automated workflows and Data- Driven Quality Framework that Eliminate errors and Maximize Output.
Overview
17
17
years of professional experience
Work History
Quality Team Leader
Ziff Davis Performance Marketing
04.2023 - 03.2026
- Campaign Management & Performance : Directed end-to-end campaign lifecycles, ensuring all quality benchmarks were met through strategic resource allocation and continuous performance monitoring.
- Calibration & Query Resolution : Facilitated regular calibration sessions to align quality standards across teams and served as the primary point of contact for resolving complex operational queries to maintain process integrity.
- Process Rectification & Accuracy: Led the rectification team in auditing and correcting invalid, disqualified, or qualified leads, significantly improving database accuracy and overall lead conversion rates.
- · Cross-Functional Collaboration: Partnered closely with Campaign Management (CM) and Client Delivery (CD) teams to refine lead generation strategies and implement high-level quality management protocols.
- High-Value Account Management :Directed the execution of premium, high-CPL campaigns, maintaining a 100% on-time delivery record while strictly adhering to high-accuracy quality benchmarks.
- Team Training & Mentorship :Facilitated specialized training programs for the QA and Packaging teams, aligning their workflows with new SOPs to minimize errors and handle high-pressure campaign scenarios effectively.
Subject Matter Expert – Quality
Ziff Davis Performance Marketing
08.2018 - 03.2023
Sr. Quality Analyst
SALEBUILD ITES Pvt. Ltd.
09.2014 - 08.2018
Quality Auditor
Wipro-Bpo (Origin Energy)
10.2011 - 09.2014
Associate
VCustomer International Pvt. Ltd.
02.2011 - 10.2011
Technical Support Executive
Ventura India Pvt. Ltd.
03.2010 - 08.2010
Sr.Customer Support Executive
Tata Business Support and Service Ltd.
11.2008 - 03.2010
Skills
- Experienced with Microsoft Word, Excel, Outlook, PowerPoint
- Experienced with SAP CRM and ISU
- Completed Microsoft Certificate (MCSE)
- Proficient in Google Apps Script for Dashboard
- Target driven
- Good Analytical Skills
- People management and interpersonal skills per excellence
- Excellent ability to Pick up and adapt new Technology/Platform
Interests
Playing computer games, Listening to music
Languages
English, Hindi & Marathi
Timeline
Quality Team Leader
Ziff Davis Performance Marketing
04.2023 - 03.2026
Subject Matter Expert – Quality
Ziff Davis Performance Marketing
08.2018 - 03.2023
Sr. Quality Analyst
SALEBUILD ITES Pvt. Ltd.
09.2014 - 08.2018
Quality Auditor
Wipro-Bpo (Origin Energy)
10.2011 - 09.2014
Associate
VCustomer International Pvt. Ltd.
02.2011 - 10.2011
Technical Support Executive
Ventura India Pvt. Ltd.
03.2010 - 08.2010
Sr.Customer Support Executive
Tata Business Support and Service Ltd.
11.2008 - 03.2010
Declaration
I hereby declared that the above written particulars are true to the best of my knowledge and belief. Thanking you in anticipation.